Malaika Ricks
Atlanta,GA
Summary
Proven leader in enhancing customer experiences, notably at Horizon Theatre Company, where I streamlined ticketing processes and led team training initiatives. Skilled in cash handling and exceptional service, I boosted efficiency and inclusivity. My strong work ethic and guest engagement acumen drive meaningful improvements and foster positive environments.
Overview
6
6
years of professional experience
Work History
Box Office Manager
Horizon Theatre Company
09.2022 - Current
- Improved box office efficiency by streamlining ticketing processes and implementing user-friendly software.
- Ensured accessibility for all patrons, incorporating ADA-compliant practices and accommodating special requests to make events inclusive and enjoyable for everyone.
- Leveraged technology advancements to improve the overall customer experience in purchasing tickets and attending events.
- Implemented effective inventory management systems to maintain accurate records of ticket availability and sales.
- Trained and motivated all box office staff and volunteers to maximize ticket sales and facilitate distribution of information regarding shows and performances.
Server
Max's Coal Oven Pizzaria
07.2023 - 06.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Bussed and reset tables to keep dining room and work areas clean.
Off-Site Lead
Bath and Body Works
09.2022 - 01.2024
- Improved site efficiency by implementing streamlined processes and procedures.
- Collaborated with other Site Leads to share best practices and improve overall company performance.
- Resolved conflicts among team members, fostering a positive and collaborative work environment.
- Monitored inventory levels, ordering supplies as needed to minimize downtime due to shortages.
Lead Game Master
Time to Escape
02.2022 - 09.2022
- Explained company policies, game rules and safety requirements.
- Kept game and party rooms clean and neat for next guests.
- Communicated clearly and on-time to share clues and direct game actions.
- Watched guests closely to maintain current understanding of gameplay.
- Collaborated with other Game Masters to maintain consistent rule enforcement across all servers.
- Managed events to increase player participation and retention rates within the gaming community.
Sales Associate
Bath and Body Works
05.2021 - 07.2021
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Federal Work Study Student
Goodwill Career Center
01.2020 - 05.2021
- Provided exceptional customer service to students, faculty, and staff by addressing inquiries promptly and accurately.
- Implemented time management strategies to effectively balance competing priorities while managing multiple projects simultaneously.
- Contributed to a positive work environment by fostering open communication channels among team members.
- Greeted incoming office visitors, answered questions, and directed individuals to office locations.
Server
Miyabi Jr
01.2019 - 05.2020
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Education
Bachelor of Arts - Theatre And Performance
Spelman College
05.2024
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Memory retention
- Menu Memorization
- Cleanliness standards
- Deadline Management
- Ticket Sales Management
Timeline
Server
Max's Coal Oven Pizzaria
07.2023 - 06.2024
Box Office Manager
Horizon Theatre Company
09.2022 - Current
Off-Site Lead
Bath and Body Works
09.2022 - 01.2024
Lead Game Master
Time to Escape
02.2022 - 09.2022
Sales Associate
Bath and Body Works
05.2021 - 07.2021
Federal Work Study Student
Goodwill Career Center
01.2020 - 05.2021
Server
Miyabi Jr
01.2019 - 05.2020
Bachelor of Arts - Theatre And Performance
Spelman College
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