Malaika Theophile
Marietta,GA
Summary
I am currently a student-athlete at my college. I am adaptable with a solid work background and leading successful teams. Talented problem-solver, forward-thinking professional, offering years of experience working in fast-paced environments. Skilled at staying focused and productive in high-stress situations and maintaining calmness in busy times. Dedicated to offering exceptional assistance to team members and clients.
Overview
6
6
years of professional experience
Work History
Track Marshall/Trainer
Andrettis
09.2023 - Current
- Collaborated with staff members to create meals for large banquets
- Embrace guests by extending a warm and cordial greeting
- Informed on the emergency protocols of the facility
- Present and clearly communicate to guests the safety regulations and racing standards in a confident and kind manner
- Ensure that each participant has a safe and enjoyable racing experience
- Serve guests with enthusiasm and a feeling of urgency
- Diligently keep the track, briefing areas, and karts clean and in working order
- Process the guest races in the timing and point of sale systems
- Verify that the karts are functioning and performing as intended
- Watch, advise, and keep an eye on visitors to ensure their safety and obedience to rules
- Kept the kitchen clean and organized by performing daily maintenance tasks
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency
Assistance
InnerG Healing
01.2019 - Current
- Answered phone promptly and directed incoming calls to correct offices
- Organized resources, records and personnel to accomplish aggressive targets
- Managed multiple tasks and met time-sensitive deadlines
- Monitored and ordered supplies and materials to keep office well stocked
- Assisted manager in all aspects of business operations
Team Leader
Qdoba
08.2022 - 07.2023
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity
- Inspected freezer and refrigerator daily to check and maintain proper temperatures
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers
- Initiated training for new team members on culinary techniques to improve productivity and increase kitchen workflows
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
Cashier/Bagger
Zaxbys
11.2021 - 05.2022
- Answered questions about store policies and addressed customer concerns
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance
- Mentored new team members on sales software system operation
- Performed cash, card and check transactions to complete customer purchases
- Worked with the floor team and managers to meet a wide range of customer needs
Cashier
Smoothie King
05.2020 - 07.2020
- Organized shelves and racks for optimal appearance
- Answered questions about store policies and addressed customer concerns
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance
- Mentored new team members on system operation
Education
Bachelor of Science - Biology
Life University
Marietta, GA02-2028
High School Diploma -
Marietta High School
Marietta, GA01.2022
Skills
- Leadership qualities
- New hire training
- Fast learner
- Team motivation
Timeline
Track Marshall/Trainer
Andrettis
09.2023 - Current
Team Leader
Qdoba
08.2022 - 07.2023
Cashier/Bagger
Zaxbys
11.2021 - 05.2022
Cashier
Smoothie King
05.2020 - 07.2020
Assistance
InnerG Healing
01.2019 - Current
Bachelor of Science - Biology
Life University
High School Diploma -
Marietta High School