Malaina Aronson

As an intern at this Equine-Assisted Therapeutic Center, I observed, assisted, and held the role of working to deliver therapeutic riding lessons for children with a wide array of diagnoses. I gained unique, hands-on experiences in a therapeutic setting, working closely with our licensed Equine-Assisted service providers, trained instructors, and our therapy horses. I helped to provide a safe, nurturing, and encouraging environment for the children and families, assisting our leads on back-to-back, individualized lessons.

• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
• Controlled line and crowd with quick, efficient service.
• Cleaned counters, machines, utensils, and seating areas daily.
• Maintained regular and consistent attendance and punctuality.
• Memorized recipes for specialty coffee beverages and seasonal offerings.
• Monitored supply levels at counter and maintained customer areas to meet typical demands.

• Trained and mentored new employees to maximize team performance.
• Kept employees operating productively and working on task to meet business and customer needs.
• Supervised employees and oversaw quality compliance with company standards for food and services.
• Promoted customer satisfaction by addressing complaints and issuing refunds.

• Kept work areas clean, organized, and safe to promote efficiency and team safety.
• Contributed to team success by completing jobs quickly and accurately.
• Learned all required tasks quickly to maximize performance.
• Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.

• Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
• Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
• Received and processed customer payments.
• Maintained stock to meet expected customer demand.
• Responded quickly to meet customer needs and resolve problems.

• Promoted store specials and limited-time offers to customers
• Balanced cash drawers and resolved financial discrepancies using receipts and financial documents.
• Maintained knowledge of store products and services to make recommendations to customers
• Established and maintained positive and professional employee relationships
• Greeted customers and answered questions regarding products and promotions
• Counted cash drawers at beginning of shifts to verify correct amounts
• Worked with coworkers to complete tasks.