Summary
Work History
Education
Skills
Timeline
Generic

Malaina Mabalot

Sacramento,CA

Summary

Dynamic retail professional with experience at Macy's, excelling in customer service and sales goal achievement. Proven ability in cash handling and conflict resolution, consistently enhancing customer experiences. Recognized for teamwork and collaboration, contributing to smooth operations and successful promotions. Committed to delivering exceptional service and fostering positive relationships. Dependable retail sales candidate with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs, and problems. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.

Work History

Retail Sales Associate

Macy's
10.2025 - 01.2026
  • Greeted customers and helped with product questions, selections, and purchases.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Answered questions about store policies and addressed customer concerns.
  • Greeted customers and provided outstanding customer service.
  • Used in-store system to locate inventory and place special orders for customers.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Managed efficient cash register operations.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Provided exceptional services and pleasant shopping experiences to retail customers.

Volunteer

Meals on Wheels
08.2025 - 10.2025
  • Assisted with special events and programs.
  • Used strong interpersonal communication skills to convey information to others.
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.
  • Loaded and unloaded distribution trucks at destination.
  • Collaborated with fellow volunteers to deliver punctual, friendly service.
  • Represented organization positively and professionally while providing community with much-needed services.

Education

High School Diploma -

Leroy Greene Academy
Sacramento, CA
05-2025

Skills

  • Stock replenishment
  • Retail store operations
  • Friendly and outgoing
  • Conflict resolution
  • Cash handling
  • Store opening and closing
  • Transaction processing
  • Returns and exchanges
  • Loyalty promotion
  • Teamwork and collaboration
  • Retail sales
  • Independent judgement
  • Order processing
  • Time management
  • Sales goal achievement

Timeline

Retail Sales Associate

Macy's
10.2025 - 01.2026

Volunteer

Meals on Wheels
08.2025 - 10.2025

High School Diploma -

Leroy Greene Academy
Malaina Mabalot