Malaina Wright
Lakeland,FL
Summary
Experienced with overseeing complex operational functions and implementing process enhancements. Utilizes leadership skills to drive team collaboration and meet organizational benchmarks. Knowledge of strategic planning and resource management for optimal operational performance.
Overview
3
3
years of professional experience
Work History
Operations Manager
Crafted Palm Carpentry
02.2024 - Current
- Communicate with customers.
- Completed assigned tasks within specified timeframes while maintaining high-quality standards.
- Maintained inventory levels by monitoring stock levels, material usage, and shop office operations.
- Coordinated daily scheduling for staff and resources to optimize productivity across multiple projects.
- Developed training programs for new employees, fostering skill development and adherence to safety protocols.
Cashier
Publix
01.2023 - 10.2024
- Communicated with a variety of customers, handling complaints, and resolving issues.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Trained new team members on operational procedures and customer service standards.
Education
High School Diploma -
Durant High School
Plant City, FL05-2024
Skills
- Communication skills
- Office Administration
- Management
- Interpersonal skills
- Time management
- Training and onboarding
- Customer relations
- Documentation skills
- Active listening
- Applied behavior analysis
Timeline
Operations Manager
Crafted Palm Carpentry
02.2024 - Current
Cashier
Publix
01.2023 - 10.2024
High School Diploma -
Durant High School