Malaine Ho

As a student worker in the Admissions and Records Office at Laney College, my duties are including a range of administrative and clerical tasks aimed at supporting the office's operations and assisting students. Here are some key responsibilities:

1. Customer Service: I am the first point of contact for students and visitors, providing information and assistance regarding admissions, enrollment processes, and student records. This includes answering questions in person, over the phone, and via email.

2. Data Entry and Management: I handle data entry tasks, including updating student records, processing applications, and managing confidential information. Accuracy and attention to detail are crucial for maintaining the integrity of student records New & Returning Students - Enrollment Services Enrollment Services.

3. Document Handling: This involves managing and organizing documents such as transcripts, enrollment verifications, and various forms related to admissions and records. You may also be responsible for scanning, filing, and archiving documents.

4. Assisting with Events: I may also help organize and participate in orientation sessions, registration events, and other activities aimed at helping new and returning students navigate the enrollment process

5. Technical Support: Providing basic technical assistance to students using the college’s enrollment systems and helping them navigate online resources can also be part of my duties

6. Miscellaneous Office Tasks: This includes tasks such as photocopying, mailing, and other general office support duties as needed to ensure smooth office operations. This role not only helps the Admissions and Records Office function efficiently but also provides you with valuable experience in customer service, data management, and office administration.

7. Language Assistant: I helped the Khmer speaker student who doesn't speak English to fill out the form and enterpreted from English to Khmer at their need department

• Utilized social media platforms to effectively market upcoming events and increase overall attendance rates.
• Supported new student orientation programs, resulting in a smoother transition for incoming freshmen.
• Cultivated a supportive community amongst fellow ambassadors through team-building activities and group outings.
• Exemplified professionalism as a representative of the university at all times, both on-and offcampus.
• Enhanced student engagement by organizing and hosting various campus events.
• Provided valuable input for improving campus life, participating in regular meetings with university administrators.

• Answering phones and greeting new customers in person
• Responsible for the customer service of a pharmacy, which includes receiving customer requests and resolving any customer problems concerns

• Processing check in and check out for passenger
• Assisted Passenger with their languages.
• Assisted wheelchair passengers
• verified boarding pass and passport
• Assisted Arrival passengers

• Taught poll worker how to set up the polling place, translated election documents and did trouble shooter.
• Assisted the poll worker how to serve on the election day.
• Assisted other instructor while they were in classes.

• Taught poll workers how to set up the polling place, translate election documents and trouble shooter

• Answered the phone, Fitting room, Customers assistant, Cleaned up the department, Cashiering

• Answered phones, Made copies, Answered customer questions, Delivered and recorded daily attendance

• Managed classrooms, Taught English, Checked student's attendance and reported feedback