Malaiya Wilburn
Perris,USA
Summary
Dedicated professional committed to teamwork and problem-solving, demonstrating quick thinking and adaptability in dynamic environments. Proven leadership abilities and effective communication skills enhance collaboration and drive project success. Passionate about continuous learning and personal growth, with a focus on improving processes and outcomes. Detail-oriented and ambitious, possessing a strong work ethic that fosters patience and respect in all professional interactions.
Overview
8
8
years of professional experience
Work History
Robotics Engineer
XPO Logistics
Perris, CA
05.2021 - 01.2026
- Performed preventive maintenance tasks, including lubrication and cleaning of machines and equipment.
- Conducted electrical repairs on motors, lighting systems, and other related components.
- Assisted in the installation of new machinery and equipment.
- Troubleshot complex electrical and mechanical issues with minimal downtime.
- Maintained accurate records of all maintenance activities performed.
- Provided technical support to production staff for machine troubleshooting needs.
- Responded promptly to emergency breakdowns at any time during shift hours.
- Routinely inspected plant equipment for signs of wear or malfunctioning parts.
- Cleaned work areas to maintain a safe environment free from debris or hazardous materials.
- Followed established safety procedures when operating heavy machinery.
- Trained junior technicians on best practices for machine operation and repair.
- Diagnosed problems with mechanical and electrical systems and equipment using advanced troubleshooting abilities.
- Planned and completed group projects, working smoothly with others.
- Performed basic troubleshooting duties related to computer systems used in the office.
- Supervised a team of warehouse workers to ensure proper handling of materials from receiving to shipping areas.
- Identified potential issues that could lead to delays or errors in shipment processing and took corrective measures accordingly.
- Managed daily operations of the warehouse including receiving, storing, sorting and dispatching goods.
- Provided technical support when troubleshooting any problems occurring in the warehouse environment.
- Developed and tested robotic systems to ensure optimal performance.
- Performed maintenance on robotics equipment, including troubleshooting complex system issues.
- Monitored production lines for any errors or malfunctions involving the use of robots.
- Performed daily safety checks on robots and equipment to ensure optimal operation.
- Monitored robot performance for any malfunctions or errors, and troubleshot accordingly.
Customer Service Representative
Good Hope Missionary Baptist
Perris, CA
02.2018 - 10.2021
- Provided exceptional customer support, addressing inquiries and resolving issues effectively.
- Managed customer accounts, ensuring accurate record-keeping and timely updates.
- Trained new staff on service protocols and best practices for customer engagement.
- Implemented process improvements that enhanced service delivery and client satisfaction.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
High School Diploma -
Perris Lake High School
Perris, CA04.2021
Skills
- Maintenance Scheduling
- Codes Compliance
- Field Maintenance
- Troubleshooting Skills
- Troubleshooting Strength
- Mechanical Troubleshooting
- Robotics
- Failure Analysis
- Technical Support
- Microsoft Excel
- De-escalation techniques
- Multitasking
- Visual Inspection
- Tools and Equipment Maintenance
- Skilled Maintenance and Repair
- Repair Requirements Determination
- Teamwork
- Call center customer service
- Customer needs assessment
- Clear communication
Timeline
Robotics Engineer
XPO Logistics
05.2021 - 01.2026
Customer Service Representative
Good Hope Missionary Baptist
02.2018 - 10.2021
High School Diploma -
Perris Lake High School