Malaja Muhammad
New Rochelle,US
Summary
Dedicated Associate with extensive experience collaborating with clients, promptly identifying needs and recommending products and services to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care. Eager to learn with aptitude for applying new knowledge with skill and efficiency.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Public Health Emergency Associate
Public Consulting Group
09.2023 - Current
- Fielding approximately 60 phone calls from public answering questions, providing information about case or triage to eligibility specialists.
- Knowledgeable in telephone communications.
- Providing quality customer service to perform complex work in assisting with public applications, fees, examinations, or social services.
- Prepare cases for processing; including data entry, applying program policies, identifying and requesting verification as needed.
- Updating client information, including outreach by phone.
Case Investigator/Client Relations
Public Consulting Group
04.2020 - 04.2022
- Case investigation played a important role in public health responses to infectious disease.
- By investigating contacts of COVID-19 confirmed individuals, testing for infection, treating, and tracing their contacts, public health aimed to reduce the infections in population.
- Identified contacts and opening contact investigations to be completed by contact tracer team.
- Provided home isolation requirements and instructions; providing County assistance and referrals as needed.
- Maintaining up-to-date and accurate data entry in electronic charting system.
- Notifying supervisors and appropriate administrators of any high-profile or high-risk exposures, outbreaks, etc while maintaining case confidentiality.
- Documented findings and prepared detailed reports.
President Assistant
Little Swans Day Care
09.2018 - 09.2019
- Assisted with managing a staff of 5, to maximize productivity while training staff on best practices and protocols.
- Observed students performance and recorded relevant data to assess progress.
- Discussed assigned duties with teachers/assistant teachers in order to coordinate instructional efforts.
- Planned and supervised activities to promote physical, mental, emotional, and social development of children.
- Effectively communicated information to parents and appropriate administrative personnel.
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
Receptionist Administrator
Ashley Furniture
02.2016 - 09.2018
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Scheduled initial and return appointments for clients, adhering to internal policies while accommodating individual customer needs.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Education
Bachelor of Science - Human Services
Mount St. Mary's University
Emmitsburg, MD08.2025
Associate of Science - Human Services
Westchester Community College
Valhalla, NY06.2023
Skills
- Accurate data entry
- Active Listening
- Administrative
- Attention to Detail
- Client Relations
- Communication
- Computer Skills
- Customer Service
- Leadership Qualities
- Time Management
Certification
- NYS Office Of Children and Family Services Certifications
- NYS Licensed Esthetician
Timeline
Public Health Emergency Associate
Public Consulting Group
09.2023 - Current
Case Investigator/Client Relations
Public Consulting Group
04.2020 - 04.2022
President Assistant
Little Swans Day Care
09.2018 - 09.2019
Receptionist Administrator
Ashley Furniture
02.2016 - 09.2018
Bachelor of Science - Human Services
Mount St. Mary's University
Associate of Science - Human Services
Westchester Community College
- NYS Office Of Children and Family Services Certifications
- NYS Licensed Esthetician
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