Malak Abdou
Bayonne,NJ
Summary
Dynamic and detail-oriented Receptionist with a proven track record at Saint Peters University, adept in streamlining operations and enhancing front desk efficiency by over 30%. Excels in organization and verbal communication, skillfully managing customer relations and complex scheduling tasks. Demonstrates exceptional time management and telephone skills, ensuring a positive first impression for clients and visitors.
Developed outstanding communication and organizational skills in fast-paced, customer-focused environment. Skilled in managing schedules, handling inquiries, and providing top-notch service. Looking to transition into new field where these transferable skills can contribute to team success and overall efficiency.
Overview
1
1
Certification
Work History
Receptionist
Saint Peters University
01.2024 - 05.2024
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Education
Bachelor - Business Management
Saint Peter's University
Jersey City, NJ05-2027
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Appointment scheduling
- Scheduling
- Scheduling appointments
- Verbal and written communication
Accomplishments
- Held first-point-of-contact for all internal and external communications with executive-level officers.
Certification
- Certified Receptionist (CR) - The Front Desk Office Certification Program.
Languages
English
Arabic
Full Professional
Interests
- Graphic Design
- Documenting and sharing travel experiences
- Participating in cultural exchange programs and homestays
Timeline
Receptionist
Saint Peters University
01.2024 - 05.2024
Bachelor - Business Management
Saint Peter's University
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