Malak Fakih
Dearborn Heights,MI
Summary
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
4
4
years of professional experience
Work History
Para Professional
Caroline Kennedy Library
Dearborn Heights, MI
11.2023 - Current
- Assisted patrons with locating materials, checking books in/out, and using library resources, ensuring a positive and efficient customer experience.
- Facilitated volunteer program sign-ups and supported community outreach initiatives, increasing program participation.
- Processed, labeled, and verified over 100 new books daily for accuracy and proper categorization, maintaining organized and up-to-date inventory.
- Developed and managed volunteer schedules, ensuring consistent coverage and efficient coordination.
- Handled sales transactions and maintained accurate circulation records for library materials and book sales.
- Promoted library programs and services to patrons, supporting increased engagement and attendance.
- Streamlined front desk operations and collaborated with staff to improve service workflows and reduce wait times.
- Addressed inquiries and resolved patron issues promptly, maintaining a welcoming and organized environment.
Private Biology and Chemistry Tutor
Dearborn Heights, MI
03.2022 - Current
- Assessed students’ understanding and proficiency in Biology and Chemistry to design personalized lesson plans.
- Collaborated with parents or guardians to support learning goals, track progress, and provide guidance.
- Utilized online platforms and digital resources to deliver effective remote tutoring sessions.
- Provided constructive feedback, identified improvement areas, and encouraged confidence and motivation.
- Regularly assessed progress through quizzes, tests, and informal evaluations, adjusting methods accordingly.
Assistant Store Manager
Papaya Fruit Market
Dearborn Heights, MI
01.2023 - 11.2023
- Achieved high levels of customer satisfaction through proactive engagement and effective issue resolution, fostering customer loyalty and retention.
- Trained new team members on store procedures, leading to improved efficiency and teamwork.
- Provided ongoing coaching to staff, resulting in several team members receiving promotions.
- Presented quarterly sales reports with actionable insights, leading to improved decision-making and strategic planning.
- Addressed product displays creatively, leading to an increase in sales for featured items.
Cashier Manager
Papaya Fruit Market
Dearborn Heights, MI
10.2021 - 01.2023
- Supervised and coordinated the activities of cashiers to ensure efficient and accurate cashiering operations.
- Provided exceptional customer service by resolving customer inquiries, handling complaints, and ensuring a positive shopping experience.
- Trained and coached cashiers on proper cashiering techniques, customer service skills, and store policies and procedures.
- Created and managed cashier schedules to ensure adequate coverage during peak hours and special events.
- Conducted performance evaluations, provided feedback, and addressed performance issues as needed.
- Ensured adherence to cash handling policies and POS systems, maintaining transactional accuracy and security.
- Generated reports on cashier performance, sales data, and cash handling activities for management review.
Education
University of Michigan – Dearborn - Biology Premed Track
University of Michigan – Dearborn
Dearborn, MI08-2026
High School Diploma -
Star International Academy
Dearborn, MI05.2023
Skills
- Proficient in computer applications and platforms
- Strong understanding of computer systems and technology
- Basic knowledge of biological laboratory techniques
- Proper handling of specimens
- Use of microscopes
- Understanding of safety protocols
- Teamwork
- Leadership
- Strong interpersonal skills
- Experience building positive relationships
- Training team members
- Leading projects
- Analytical skills
- Problem-solving abilities
- Troubleshooting
- Implementing creative solutions under pressure
Languages
English
Native/ Bilingual
Arabic
Native/ Bilingual
Timeline
Para Professional
Caroline Kennedy Library
11.2023 - Current
Assistant Store Manager
Papaya Fruit Market
01.2023 - 11.2023
Private Biology and Chemistry Tutor
03.2022 - Current
Cashier Manager
Papaya Fruit Market
10.2021 - 01.2023
University of Michigan – Dearborn - Biology Premed Track
University of Michigan – Dearborn
High School Diploma -
Star International Academy
Similar Profiles
Daniel JohnsonDaniel Johnson
Librarians Assistant at Caroline County Public LibraryLibrarians Assistant at Caroline County Public Library
Jennifer CalhounJennifer Calhoun
Manager of Event Fundraising Consultant at Team Kennedy/ Kennedy Victory FundManager of Event Fundraising Consultant at Team Kennedy/ Kennedy Victory Fund
Brad NealBrad Neal
Application Architect/Application Portfolio Mgr, Technical Monitor at NASA Kennedy Application Services, The KennedyApplication Architect/Application Portfolio Mgr, Technical Monitor at NASA Kennedy Application Services, The Kennedy
Ali SaterAli Sater
Materials Data Master at Hollingsworth LogisticsMaterials Data Master at Hollingsworth Logistics
Lillian MayberryLillian Mayberry
Crew Member at McDonald'sCrew Member at McDonald's