Malak Karam
Canton,MI
Summary
Highly-motivated with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. I have excellent communication skills as well as time management skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Car Rental Manager
Dream luxury Car Rental
Southfield, MI
12.2023 - 06.2024
- Greeted customers and provided product information.
- Assisted customers in making informed decisions about the cars they were interested in purchasing.
- Explained the terms of rental agreements to customers.
- Verified driver's license information and inspected rental documents for accuracy.
- Upsold additional services such as insurance coverage or fuel plans.
- Utilized computer software systems for tracking transactions and updating customer profiles.
- Explained policies and reviewed documentation to obtain signatures.
- Prepared and submitted reports to supervisor.
Assistant Manager
Blue Moon Hookah Lounge
Dearborn Heights, MI
12.2019 - 03.2024
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Accurately recorded orders on cash register and point-of-sale system.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Conducted regular inventory checks to maintain adequate levels of necessary supplies.
- Operated POS terminals to input orders, split bills and calculate totals.
- Garnished dishes and beverages to serve visually appealing menu items.
Assistant Manager
Sky West Hookah And Restaurant
Dearborn Heights, MI
04.2020 - 12.2023
- Created reports on sales trends, inventory levels, and financial data.
- Served as a liaison between staff members and senior management personnel.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Monitored employee attendance records, timekeeping, and payroll information.
Front Desk Receptionist
Weichert Realtors
West Bloomfield, MI
06.2020 - 10.2023
- Performed data entry into computer systems to maintain accurate records of customer information.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Signed for packages, recorded deliveries and distributed to personnel.
- Scheduled appointments and maintained and updated appointment calendars.
- Maintained business office inventory and equipment by checking stock for needed supplies.
Education
High School Diploma -
Crestwood High School
Dearborn Heights, MI06-2018
Some College (No Degree) - Human Resources Management
Schoolcraft College
Livonia, MIBachelor of Science - Human Resources Management
Oakland University
Rochester, MISkills
- Customer Service
- Problem-solving capabilities
- Team Leadership
- Administration and Reporting
- Computer Skills
- Data Entry
- New Employee Orientation
- Effective Communication
Languages
Arabic
Native/ Bilingual
English
Native/ Bilingual
Certification
- Michigan Real Estate License
Timeline
Car Rental Manager
Dream luxury Car Rental
12.2023 - 06.2024
Front Desk Receptionist
Weichert Realtors
06.2020 - 10.2023
Assistant Manager
Sky West Hookah And Restaurant
04.2020 - 12.2023
Assistant Manager
Blue Moon Hookah Lounge
12.2019 - 03.2024
High School Diploma -
Crestwood High School
Some College (No Degree) - Human Resources Management
Schoolcraft College
Bachelor of Science - Human Resources Management
Oakland University
- Michigan Real Estate License
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