Malak Rajput

· Tracked metrics to maintain current understanding of center operations.

· Created and improved team and business policies.

· Developed and led performance-oriented team dedicated to accomplishing sales and service objectives.

· Worked with other department leaders to promote services and deliver seamless banking experience.

· Evaluated transactions and account openings to check for compliance with government guidelines.

· Counseled customers in selection of financial products to meet banking needs.

· Maintained regular performance appraisals for subordinates through verbal, written and on-going review programs.

· Created financial management mechanisms to minimize financial risk to business.

· Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.

· Checked payroll, vendor payments and other accounting disbursements for accuracy and compliance.

• Hired talented, trainable team members and drove new business strategies to grow revenues.
• Minimized turnover through effective training and employee engagement programs.
• Cultivated and maintained solid partner relationships to drive mutually beneficial collaboration and bottom-line profits.
• Mentored and guided general managers on proper processes and methodologies.
• Analyzed regional market trends to discover new opportunities for growth.
• Improved individual location efficiency through effective leadership restructure.
• Maximized branch revenue by optimizing daily operations.
• Expanded business, developed revenue and managed market gains.
• Handled human resource concerns and established plans to handle issues consistently and efficiently.
• Aligned procedures and protocols with changing business demands.
• Managed staff to optimize brand expansion initiative productivity.
• Oversaw development of organization's network and established relationships with community stakeholders.
• Organized and conducted recruiting events at area colleges.

· Tracked metrics to maintain current understanding of center operations.

· Created and improved team and business policies.

· Developed and led performance-oriented team dedicated to accomplishing sales and service objectives.

· Worked with other department leaders to promote services and deliver seamless banking experience.

· Evaluated transactions and account openings to check for compliance with government guidelines.

· Counseled customers in selection of financial products to meet banking needs.

· Maintained regular performance appraisals for subordinates through verbal, written and on-going review programs.

· Created financial management mechanisms to minimize financial risk to business.

· Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.

· Checked payroll, vendor payments and other accounting disbursements for accuracy and compliance.

• Received internal audit score of 100%.
• Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
• Designed sales and service strategies to improve revenue and retention.
• Verified cash by balancing cash drawers and maintaining cash count records.
• Established and built customer relationships through targeted outreach and initiatives.
• Planned work schedules to maintain adequate staffing levels.
• Assigned duties to employees and examined work for accuracy, neatness and timeliness.
• Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
• Managed and inspired team members to perform to full potential, driving branch profitability.
• Increased efficiency and drove branch revenue by optimizing daily operations.
• Worked cross-functionally to plan and establish branch goals, supporting strategic objectives.
• Disciplined employees to encourage compliance with company policies and procedures.
• Grew business banking relationships through proactive outreach.
• Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
• Coordinated approval or rejection of lines of credit or commercial, real estate or personal loans.

• Provided first-rate customer service by identifying and addressing customer concerns and inquiries.
• Processed and approved international and domestic wire transfers, cashed checks and posted deposits and withdrawals.
• Delivered associate performance evaluations to determine merit increases and bonus amounts.
• Directed team members in authorizing loans and opening checking and savings accounts.
• Conducted weekly consultative sales meetings with prospects and clients to drive deposit growth.
• Explained benefits of various investment options to help customers fulfill personal investment goals.
• Created sales action plans to consistently meet employee retention, profit, customer experience and lending goals.
• Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.