MALAKA CARNES
MONTGOMERY,AL
Summary
Dedicated and self-motivated Customer Service Professional with several years of experience. Specializes in communicating effectively, both written and verbally, with clients to develop relationships, built rapport, and gain trust. Demonstrates excellent interpersonal skills, and takes great pride in serving customers. Possesses strong analytical and problem-solving skills, with the ability to make well, thought out decisions under pressure with minimal supervision. Capable of working remotely from a home-office environment while managing phone calls, chats, and email inquiries. Technical Proficiencies: Microsoft Office Suite | Word | Excel | Windows
Overview
3
3
years of professional experience
Work History
Material Handler
Hyundai Glovis
04.2022 - Current
- Transported inventory items to appropriate locations.
- Operated forklifts and pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility.
- Kept storage areas organized, clean and secure to fully protect company assets.
- Packed items into appropriate containers for shipment.
Cashier/ Floor Associate
Walmart
02.2021 - 12.2021
- Helped customers complete purchases, locate items and join reward programs.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Greeted customers and helped with product questions, selections and purchases.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Sales Associate
Kohls
11.2020 - 01.2021
- Increased revenue and average order values by utilizing proven sales techniques to upsell additional items to customers
- Developed visually appealing merchandise displays to generate impulse purchases and move high-profit margin items
- Communicated effectively with customers to understand needs and provide individualized product recommendations
- Maintained ongoing knowledge of products, services, and promotions to accurately answer questions and locate items
- Cultivated positive relationships and developed rapport with customers to generate loyalty and secure repeat business
Customer Service Representative
ASK Telemarketing
02.2020 - 10.2020
- Exceeded company metrics/KPIs for customer service, call quality, call volume, and overall sales
- Managed high volumes of calls via a multi-lined phone system in a fast-paced, high-pressure environment
- Provided troubleshooting support for software/hardware technical issues in easy-to-understand terms
- Navigated/toggled between multiple computer application systems to research answers to questions and identify appropriate solutions to problems
- Ensured one-call resolution for client concerns/conflicts; ensured excellent overall customer service experiences
- Preserved revenue streams by utilizing strong negotiation skills; offered refunds as a last resort to retain customer accounts
- Assisted to customers with product requests, service benefits/features, and company information
- Provided administrative support, including data-entry, documentation, and account management/maintenance
- Educated customers on current promotional offers to enhance sales, increase revenue, and save customers money
Guest Specialist
Captain D’s Seafood Restaurants
03.2019 - 08.2019
- Improved order accuracy rates by creating personal systems to effectively verify orders against receipts
- Supported colleagues during peak-volume times to improve performance levels and optimize workflows
- Multitasked with several customer orders simultaneously; maintained high accuracy rates while prioritizing tasks based on urgency and efficiency
- Processed cash/credit card transactions via a company provided Point of Sale (POS) system
- Operated and sanitized kitchen/food preparation equipment; adhered to company/state guidelines for safety/sanitation
Education
Health Administration | In Progress -
Troy University
Troy, ALHigh School Diploma - undefined
Park Crossing High School
Skills
- Leadership Technical Support Tech Savvy Help Desk Customer Complain Resolution Client-Focused
- Billing Support Organization De-escalation Detail Oriented Goal Setting Results Focused
- Critical Thinking Time Management Adaptable & Flexible Punctual & Reliable
- Teamwork and Collaboration
- Customer Service
- Verbal and Written Communication
- Performance Goals
- Critical Thinking
Timeline
Material Handler
Hyundai Glovis
04.2022 - Current
Cashier/ Floor Associate
Walmart
02.2021 - 12.2021
Sales Associate
Kohls
11.2020 - 01.2021
Customer Service Representative
ASK Telemarketing
02.2020 - 10.2020
Guest Specialist
Captain D’s Seafood Restaurants
03.2019 - 08.2019
Health Administration | In Progress -
Troy University
High School Diploma - undefined
Park Crossing High School