Summary
Overview
Work History
Education
Skills
Timeline
Malakai Leinen

Malakai Leinen

Lynnwood,WA

Summary

Results-driven and customer-focused professional with over 5 years of experience in fast-paced, team-oriented environments. Proven ability to lead teams, drive sales, and ensure smooth daily operations through hands-on leadership and strong communication skills. Skilled in staff management, customer service, conflict resolution, and performance coaching. Seeking to leverage diverse frontline and supervisory experience to contribute to a dynamic, growth-oriented team.

Overview

8
8
years of professional experience

Work History

Floor Manager

Pierre Ford of Lynnwood
03.2023 - Current
  • Supervised daily floor operations, ensuring smooth workflow and consistent adherence to company policies and procedures.
  • Led and motivated staff teams (20+ employees), fostering a productive, customer-focused environment and providing real-time coaching to drive performance.
  • Handled customer escalations and conflict resolution, maintaining high satisfaction ratings and protecting company reputation.
  • Trained new hires and coordinated ongoing employee development, resulting in improved staff efficiency and reduced turnover.

Sales Associate

Pierre Ford of Lynnwood
08.2021 - Current
  • Drove sales and exceeded targets, consistently ranking in the top 5% of the store through expert product knowledge and consultative selling techniques.
  • Built strong customer relationships, identifying needs and delivering tailored solutions to increase customer satisfaction and repeat business.
  • Collaborated with team members and management to meet store goals, support new campaigns, and improve overall customer experience.
  • Provided positive first impressions to welcome existing, new, and potential customers.

Security Officer

Securitas Security Services USA
07.2020 - 08.2021
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
  • Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.

Cashier Team Lead

Old Navy
01.2019 - 03.2020
  • Monitored areas for security issues and safety hazards.
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Quickly and accurately counted drawers at start and end of each shift.

Crew Member

McDonald's
01.2017 - 01.2019
  • Delivered fast, friendly service in a high-volume environment, consistently meeting speed-of-service and customer satisfaction benchmarks.
  • Prepared and assembled food orders accurately and efficiently, following strict food safety and quality standards.
  • Operated registers and handled cash/credit transactions, ensuring accuracy and balancing drawers at the end of shifts.
  • Maintained cleanliness and organization of workstations, dining areas, and equipment in compliance with health and safety guidelines.

Education

High School Diploma -

Lynnwood Highschool, Lynnwood, WA
07-2020

Skills

  • Leadership & Team Management
  • Customer Service & Communication
  • Team building
  • Sales & Operations
  • Analytical & Strategic Thinking
  • Technical Skills & Tools
  • Time Management
  • Adaptability
  • Health & Safety Compliance

Timeline

Floor Manager - Pierre Ford of Lynnwood
03.2023 - Current
Sales Associate - Pierre Ford of Lynnwood
08.2021 - Current
Security Officer - Securitas Security Services USA
07.2020 - 08.2021
Cashier Team Lead - Old Navy
01.2019 - 03.2020
Crew Member - McDonald's
01.2017 - 01.2019
Lynnwood Highschool - High School Diploma,

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