Malakia Daniels
Inglewood,CA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
15
15
years of professional experience
Work History
Customer Support Specialist
Cardinal Health
Los Angeles, CA , CA
10.2015 - Current
- Provided technical support to customers by responding to inquiries and resolving issues in a timely manner.
- Responded to customer emails and phone calls promptly, courteously, and professionally.
- Recorded all customer interactions into the database system accurately and completely.
- Followed up with customers after issue resolution to ensure their satisfaction with the outcome.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Order Fulfillment Associate
Cardinal Health
Los Angeles, CA
06.2009 - 10.2015
- Reviewed and processed customer orders, ensuring accuracy of pricing and product availability.
- Audited existing order processing procedures to identify areas for improvement.
- Resolved customer inquiries related to order processing in a timely manner.
- Monitored inventory levels to ensure sufficient stock for orders.
- Communicated with vendors regarding product availability and delivery timelines.
- Responded promptly to customer complaints or inquiries via phone, email, or mail.
Education
Some College (No Degree) - Medical Coding
Los Angeles Valley College
Van Nuys, CASkills
- Customer Service Excellence
- Quality Assurance
- Complaint Handling
- Data Collection
- Data Entry
- Order Fulfillment
Timeline
Customer Support Specialist
Cardinal Health
10.2015 - Current
Order Fulfillment Associate
Cardinal Health
06.2009 - 10.2015
Some College (No Degree) - Medical Coding
Los Angeles Valley College
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