Summary
Overview
Work History
Education
Skills
Timeline
Generic

Malakia Woods

Newark

Summary

Dedicated and versatile professional with extensive experience across customer service, logistics, warehouse operations, and technical support. Proven ability to manage inventory, meet deadlines in fast-paced environments, and delivers exceptional service to clients. Skilled in equipment installation and repair, transportation and delivery, and team leadership, with additional background in caregiving. Recognized for strong communication, problem-solving, and organizational skills, with a commitment to safety, accuracy, and efficiency. Holds a valid driver's license.

Overview

19
19
years of professional experience

Work History

CSR (Customer Service)

Instacart
01.2018 - Current
  • Independently contract for Instacart.
  • Communicated with customers to confirm orders, substitutions, and delivery preferences.
  • Ensured accuracy and quality of items while shopping to meet customer expectations.
  • Provided timely and reliable deliveries while maintaining excellent customer service.

Scanner

Amazon
03.2018 - 07.2021
  • Scanned packages and pack them up for shipping.
  • Verified package information to ensure accuracy before shipment.
  • Organized and sorted packages to meet daily quotas and deadlines.
  • Maintained a clean and safe workstation in compliance with company standards.

Warehouse worker

Joule Staffing Solutions
04.2015 - 03.2018
  • Packaged, label, seal different food orders to be shipped to restaurants Supermarkets.
  • Assisted in stocking, organizing, and maintaining warehouse inventory.
  • Loaded and unloaded delivery trucks to ensure timely shipments.
  • Kept work areas clean, organized, and compliant with safety standards.
  • Collaborated with team members to meet daily production and shipping goals.

Customer Sales Specialist

Audiology Services
11.2011 - 12.2017
  • Contracted with audiologists and hearing care professionals to manage patient accounts and service needs.
  • Scheduled patient appointments for cleanings, consultations, hearing aid demonstrations, and follow-up services.
  • Drove a significant increase in hearing aid sales through effective patient engagement and service coordination.
  • Recognized for outstanding contributions, with companies featuring me on their official websites as part of their team.

Package handler

UPS
01.2007 - 12.2011
  • Loaded and unloaded packages efficiently while maintaining safety protocols.
  • Coordinated with team members to ensure timely and accurate deliveries.
  • Sorted and organized packages to meet daily delivery schedules.
  • Maintained a clean and hazard-free work environment in compliance with safety standards.

Service Technician

Solectron
09.2006 - 01.2008
  • Contracted with Verizon Wireless
  • Installed and repaired customers Wireless equipment
  • Diagnosed wireless issues and corrected problem
  • Replaced wireless units when required
  • Educated consumers on wireless Usage
  • Ensured customer satisfaction

Education

High School Diploma -

Bergen County Tech School
Hackensack

Skills

  • Customer Service & Communication
  • Logistics & Operations
  • Inventory management
  • Packaging, scanning
  • Shipping & Receiving
  • Warehouse operations
  • Deadline-driven efficiency
  • Use of scanners and warehouse tools
  • Equipment installation and Repair
  • Management & Leadership
  • Transportation & Delivery
  • Caregiving & Support

Timeline

Scanner

Amazon
03.2018 - 07.2021

CSR (Customer Service)

Instacart
01.2018 - Current

Warehouse worker

Joule Staffing Solutions
04.2015 - 03.2018

Customer Sales Specialist

Audiology Services
11.2011 - 12.2017

Package handler

UPS
01.2007 - 12.2011

Service Technician

Solectron
09.2006 - 01.2008

High School Diploma -

Bergen County Tech School

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