Summary
Overview
Work History
Skills
Timeline
Generic

Malakie Burnett

Ocoee, Florida

Summary

I am a very experienced and task-oriented worker, who’s always excited to learn something new and take on new challenges every work day! I’ve been recognized for my cash handling and conflict resolution, and well as my anbility to enhance customer satisfaction through effective communication and a strong work ethic. I have consistently been adaptable and reliable, delivering exceptional service in fast-paced environments while maintaining high standards of cleanliness and efficiency. These factors make me a perfect fit for the job, and ready to take on this new challenge while maintaining a smile on my face!

Overview

2
2
years of professional experience

Work History

Cashier / Customer Service

McDonald's
08.2022 - 08.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs with an extremely friendly, positive attitude.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Executed Fast and Timely work, getting every task done Efficiently under high pressure.
  • Remained a very cleanly environment, working above and beyond to keep the work environment beyond satisfactory.

Food Service / Customer Service

Marcos's Pizza
08.2022 - 10.2022
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Prepped food for daily food service.
  • Maintained proper food handling procedures to ensure safe and sanitary food service operations.
  • Sanitized and cleaned counters, shelves, floors and food service equipment.
  • Improved dining experience by overseeing efficient food service and maintaining high standards of quality and presentation.
  • Enhanced customer satisfaction by ensuring timely and efficient food service deliveries.

Host / Head Hostess

Logans Roadhouse Grill
05.2022 - 08.2022
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
  • Contributed to team success through effective communication and cooperation with coworkers and management.
  • Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
  • Assisted servers with food delivery during peak hours to ensure timely service for all guests.
  • Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Consistently upheld company standards and policies, contributing to a positive reputation for the establishment among guests and peers.

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Cash handling
  • Time management skills
  • Cleaning and sanitizing
  • Team collaboration
  • Customer service excellence
  • Reliability and punctuality
  • Order taking
  • Professionalism and courtesy
  • Payment processing
  • Conflict resolution

Timeline

Cashier / Customer Service

McDonald's
08.2022 - 08.2024

Food Service / Customer Service

Marcos's Pizza
08.2022 - 10.2022

Host / Head Hostess

Logans Roadhouse Grill
05.2022 - 08.2022

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Malakie Burnett