Hi, I’m
Malan Simmons
Salt Lake City,UT
Summary
Focused professional with 1+ years of management experience, adept at planning, directing and maintaining continuous operations in various departments. Experienced in directing employees and keeping efficient workflow to execute operational standards. Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to excel in performance. Ready to pursue new professional challenges and career advancement with a growing company.
Overview
4
years of professional experience
Work History
Taylor's Boats
Service Coordinator
05.2023 - Current
Job overview
- Collaborated with technicians to stay current on procedures for completing various types of repairs and maintenance, as well as base operations and functions of watersports towboats.
- Troubleshot and diagnosed faults over the phone when customers experienced mechanical and electrical issues while they were on the water.
- Effectively communicated a story to relay information provided by the customer to technicians for more efficient diagnosis.
- Managed warranty claims, verifying coverage, and coordinating with manufacturer or extended warranty providers. Ensuring that all necessary documentation and approvals are in place to facilitate warranty repairs and billing.
St. Regis Deer Valley
Assistant Manager - Rooms Operations
11.2022 - 05.2023
Job overview
- Led team of 18 front desk agents, providing guidance, training, and performance evaluations to ensure St. Regis bespoke service standards were met at AAA 5-diamond, 178 room resort and private residential property.
- Collaborated with Rooms Operations Team, consisting of Valet, Butlers, Front Desk, and Housekeeping to maintain business professionalism by coaching each on methods for delivering exceptional service to every guest.
- Coordinated with General Manager in different operational issues and promotional activities.
- Conducted engaging staff meetings on daily basis to communicate updates, address concerns on guest recovery, and reinforce performance expectations.
- Actively participated in revenue management strategies as private residential property to maximize room revenue and occupancy rates.
- Developed and maintained relationships with key clients and residents on site, anticipating their needs and resolving any issues promptly.
Wasatch Product Development
Project Manager
07.2022 - 11.2022
Job overview
- Served as primary contact for open communication with 25+ customers accounting for 25 million in annual revenue.
- Managed projects from Research and Development to PO Completion, identifying objectives, timelines, and resources required to meet critical PO due dates.
- Modified and directed project plans to meet organizational needs and maintain our Production Schedule.
- Communicated accurate, detailed, and technical specifications to both internal and external teams to meet objectives and execute each phase of the PO.
- Oversaw Customer Service Representatives at Flexible Packaging Manufacturing Plant.
ReliaQuest
Business Development Representative
03.2022 - 07.2022
Job overview
- Increased brand awareness, website traffic and sales by implementing effective LinkedIn social media content through 10+ specialized posts and 50+ direct messages targeted to industry trends and knowledge.
- Collaborated with account executives to penetrate new accounts, identify potential customers and coordinate product demonstrations.
- Leveraged effective networking strategies by staying current on knowledge, products, and trends relevant to Cybersecurity industry.
- Utilized knowledge of industry trends to develop value-added solutions and approaches for target audiences.
- Networked among local business and community organizations to develop leads and generate business.
Wasatch Product Development LLC.
Sales Account Manager
07.2019 - 03.2022
Job overview
- Readily working with large order management, including key account ($8MM account) having over 180 active purchase orders to communicate, monitor until completion.
- Transitioned prior company product documentation and systems to establish new quality management system and ERP with new owners.
- Anticipated customers' needs by staying in touch on regular basis, obtaining rolling forecasts, and collaborating with Scheduling and Operations to execute necessary timelines.
Skills
- Joint Effort Driven
- Business Development and Planning
- Relationship Building
- Time Management
- Customer Satisfaction and Performance Improvement
- Sales Expertise
Timeline
Service Coordinator
Taylor's Boats
05.2023 - Current
Assistant Manager - Rooms Operations
St. Regis Deer Valley
11.2022 - 05.2023
Project Manager
Wasatch Product Development
07.2022 - 11.2022
Business Development Representative
ReliaQuest
03.2022 - 07.2022
Sales Account Manager
Wasatch Product Development LLC.
07.2019 - 03.2022
RIDGELINE HIGH SCHOOL
High School Diploma