Malana Clift
Streator,IL
Summary
Detail-oriented professional with experience in animal care and customer service. Known for effective time management and conflict resolution skills, contributing to positive guest interactions and animal well-being. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
Kennel Staff
Countryside Animal Clinic
Streator, Illinois
08.2023 - 05.2025
- Fed and monitored animals to ensure proper nutrition and health.
- Cleaned and sanitized animal enclosures to maintain hygiene standards.
- Observed animal behavior to identify signs of distress or illness.
- Communicated with pet owners regarding care instructions and concerns.
- Trained new staff on kennel procedures and animal handling techniques.
- Provided food, water, and bedding for animals in care.
- Assisted veterinarians during examinations and treatments of animals.
Server/Cashier
Time Out Ice Cream
Streator, Illinois
06.2021 - 05.2025
- Prepared and served ice cream treats with attention to detail.
- Maintained cleanliness and organization of service area and equipment.
- Provided exceptional customer service to enhance guest experience.
- Assisted in training new staff on service protocols and menu items.
- Collaborated with team members to ensure smooth operations during busy shifts.
- Handled customer inquiries and resolved issues promptly and professionally.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Handled money transactions accurately while following company procedures for handling cash payments.
Hostess
Gaetano's vault
Streator, Illinois
08.2023 - 01.2024
- Greeted guests warmly and provided seating arrangements in a busy restaurant environment.
- Managed reservations efficiently using restaurant management software for optimal seating.
- Monitored dining area cleanliness and addressed guest needs promptly to enhance comfort.
- Organized waiting lists and communicated wait times clearly to guests during peak hours.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Education
High School Diploma -
Streator Township High School
Streator, IL05-2025
Some College (No Degree) -
Illinois Valley Community College
Oglesby, ILSome College (No Degree) -
Muscatine Community College
Muscatine, IASkills
- Customer service
- Team collaboration
- Effective communication
- Responsibility
- Time management
- Cleanliness standards
- Conflict resolution
Affiliations
Rooming Assistant (RA) August 2025-present
References
References available upon request.
Timeline
Kennel Staff
Countryside Animal Clinic
08.2023 - 05.2025
Hostess
Gaetano's vault
08.2023 - 01.2024
Server/Cashier
Time Out Ice Cream
06.2021 - 05.2025
High School Diploma -
Streator Township High School
Some College (No Degree) -
Illinois Valley Community College
Some College (No Degree) -
Muscatine Community College