Malana Massey
Alameda,CA
Summary
Proven achiever in dining management, adept at enhancing customer satisfaction and streamlining operations for AEC Living. Excelled in human resource management and dining room logistics, significantly optimizing table turnover. Skilled in customer relationship management, ensuring professional resolution of complaints and fostering strong client relations. Demonstrates expertise in food safety and marketing initiatives, contributing to a positive dining experience.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Waitstaff
AEC Living
12.2023 - Current
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Resolved customer complaints professionally and effectively, maintaining strong relationships with clientele.
- Enhanced customer satisfaction by implementing efficient waitstaff scheduling and task delegation.
- Optimized table turnover rate by monitoring meal progress and anticipating guest needs proactively.
Education
Senior In HS -
Alameda High School
Alameda, CASkills
Human resource management
Certification
Food handlers, and CPR certified.
Timeline
Waitstaff
AEC Living
12.2023 - Current
Senior In HS -
Alameda High School
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