Malana Welch
Woodland Hills,CA
Summary
Exceptional at multitasking and guest engagement, I excelled in the service industry by managing up to 12 tables and driving sales to $8,000 in a single night, maintaining a tip percentage above 22%. My strong work ethic and exceptional customer service, complemented by hospitality service expertise and menu memorization, and I have great availability, always willing to work!
Overview
4
4
years of professional experience
Work History
Server/Hostess Trainer
Eureka Burger
09.2021 - 01.2024
- Demonstrated strong multitasking skills by managing up to 12 tables simultaneously without compromising service quality.
- Assisted in training new hires (Host) , providing guidance on restaurant standards and best practices.
- I've made up to $8,000 in sales in one night during prime hours, by upselling which increased our up sell rate.
- Tip percentage would remain above 22% !
- I specialize in working together with team members during busy shifts for efficient workflow and excellent guest experiences.
- Learned up to date knowledge every week such as new rotator and food menus, new STG drinks every Wednesday , and new beers, IPA, as well as FWB signs up and perks. (Great alcohol knowledge)
- Addressed customer complaints quickly and professionally to avoid negative reviews and loss of business.
Team Member
Chick Fil a
06.2021 - 07.2022
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Enhanced customer satisfaction by providing efficient and friendly service during food preparation and order delivery.
Server/Hostess
California Pizza Kitchen
12.2019 - 06.2021
- Bussed tables between courses and load and unloaded trays to speed up tasks.
- Adapted quickly to changing circumstances, such as accommodating last minute reservations or handling unexpected guest requests, demonstrating flexibility and professionalism under pressure.
- Refilled drinks and condiments and restocked serving areas to minimize delays.
- Assisted servers in meeting customers'' needs by refilling drinks, providing condiments, and addressing any concerns.
- Received consistent positive feedback from both customers and management for exceptional attention to detail and commitment to excellent service.
- Assisted customers with carry-out service.
Education
High School Diploma -
California State University Northridge
Northridge, CA05.2026
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Hospitality service expertise
- Safe Food Handling
- Food Running
- High-volume dining
- Order Accuracy
- Performance Improvement
- Menu Memorization
- Service prioritization
Timeline
Server/Hostess Trainer
Eureka Burger
09.2021 - 01.2024
Team Member
Chick Fil a
06.2021 - 07.2022
Server/Hostess
California Pizza Kitchen
12.2019 - 06.2021
High School Diploma -
California State University Northridge
Similar Profiles
Autumn YowellAutumn Yowell
Server/Server Trainer at Eureka BurgerServer/Server Trainer at Eureka Burger
Ashley HogueAshley Hogue
Hostess/Food Runner/Serving Experience at Eureka BurgerHostess/Food Runner/Serving Experience at Eureka Burger
Drew LarsenDrew Larsen
Tour Guide at Eureka ZiplineTour Guide at Eureka Zipline
Charlene DavisCharlene Davis
Property Administrator II at HRL Laboratories, LLCProperty Administrator II at HRL Laboratories, LLC
Giovana GoodGiovana Good
Ultrasound Technologist at Rolling Oaks Radiology Women's CenterUltrasound Technologist at Rolling Oaks Radiology Women's Center