Malani Persaud

· Experienced Leadership in customer service to internal and external clients, by leveraging extensive knowledge of laboratory services and creating positive experiences.

· Managing client complaints and address issues in accordance with laws and regulations and other regulatory agencies

· Utilized critical thinking to analyze situations and formulates implementation.

· Support personnel demand for additional support and shifts coverage as needed.

· Investigate and resolve customer inquiries, complaints and technical support with proficiency.

· Managed time efficiently to complete all tasks within deadlines.

· Primarily supported Director of Internal Medicine – Scheduled daily meetings, Coordinate travel logistics for clinical conferences and managed daily patient appointments scheduled.

· Manage business events and team building exercises, working with vendors for business services

· Managed budget for Travel, Events and Administrative supplies

· Assist Office Manager with scheduling office meetings, create agenda, discuss implementation for positive outcomes

· Built trustable relationships with team members as a mentor for support and camaraderie.

· Maintain office recruitment, orientation, and training of new employees.