Malani Pinchback
Atlanta,GA
Summary
Strong analytical and communication skills with a proven track record in teamwork and adaptability. Committed to contributing to team success while pursuing continuous professional development. Positive attitude and dedication to learning drive consistent performance improvements.
Overview
6
6
years of professional experience
Work History
Nail Technician
Self Employed Services
06.2021 - Current
- Developed and maintained effective cleaning strategies to minimize infection risks for customers.
- Applied specialized treatments to nurture and maintain the condition of customers' nails and nail beds.
- Cultivated a welcoming atmosphere while performing meticulous manicures and pedicures to ensure client comfort and satisfaction.
- Executed custom nail art designs reflecting individual customer tastes and personal artistic skills.
- Optimized appointment adherence to enhance customer satisfaction while utilizing proficient time management and multitasking techniques.
- Cultivated customer relationships to successfully upsell a range of products and services, contributing to overall revenue increase.
- Oversaw cleanliness standards and promoted teamwork to enhance overall spa experience and service quality.
- Executed detailed preparation of nails, skin, and cuticles to elevate overall service quality and client experience.
- Utilized undercoat and clear coat techniques to elevate the finish and durability of nail polishes.
- Applied advanced rotary abrasive wheel methods to refine and perfect the shape of nails and artificial extensions, ensuring high-quality results.
- Delivered personalized nail care education and product recommendations tailored to individual client requirements.
- Delivered exceptional skin care by performing detailed treatments, focusing on dead skin removal and the application of nourishing moisturizers.
Server
Ruby Tuesday
06.2024 - 12.2025
- Facilitated guest seating and welcomed patrons upon arrival. Collected food and beverage orders with precision. Offered tailored recommendations to elevate dining satisfaction.
- Delivered food and beverages swiftly to enhance dining experience and meet guest needs.
- Facilitated effective communication to address and resolve customer complaints, ensuring satisfaction and loyalty.
- Oversaw payment processing for guests, ensuring accuracy in cash and credit card transactions. Delivered bills to guests while maintaining a high standard of service.
- Maintained an orderly and hygienic dining environment to enhance guest experience through efficient table clearing, resetting, and spill management.
- Managed inventory levels and restocked condiments to maintain service efficiency.
- Utilized strong verbal communication abilities to foster positive interactions with guests and collaborate with team members.
Work-Study Office assistant
Albany State
08.2023 - 05.2024
- Streamlined scheduling processes and travel coordination, resulting in improved time management and meeting effectiveness.
- Developed and refined documents, reports, and correspondence through meticulous proofreading and editing processes.
- Performed precise data entry and updates, focusing on database and spreadsheet integrity.
- Implemented structured physical and digital filing systems, ensuring quick and easy access to critical information.
- Responded to incoming calls, effectively addressing inquiries and supplying relevant information to clients and visitors.
- Coordinated communication efforts between departments and team members, promoting clarity and efficiency in information dissemination.
Beauty Advisor
JCPenney/ Sephora
11.2019 - 12.2022
- Executed personalized beauty consultations to elevate customer satisfaction and foster loyalty.
- Cultivated in-depth product knowledge to provide tailored skincare and cosmetic recommendations.
- Executed visual merchandising strategies to enhance product presentation and maximize sales potential.
- Facilitated customer education on makeup application techniques and skincare routines during events.
Customer Service Representative
ERC
02.2021 - 07.2022
- Oversaw the processing of exchanges and refunds, ensuring compliance with company policies.
- Executed customer order calculations and transaction processing using POS systems to enhance service efficiency.
- Handled customer transactions with precision, following detailed procedural guidelines.
- Managed comprehensive entry of customer data into [software] system, ensuring up-to-date records.
- Achieved compliance with CPNI regulations by optimizing the intake process. Improved data integrity through collaborative efforts with team members. Enhanced operational efficiency by implementing best practices in data handling.
- Executed strategies to maintain up-to-date knowledge of all products and services, facilitating effective upsell and cross-sell promotions.
- Addressed customer inquiries and service complaints with speed and professionalism to ensure positive experiences.
- Monitored customer feedback and implemented solutions to ensure satisfaction and loyalty.
Education
High School Diploma -
Ware County High School
Waycross, GA05.2022
Bachelor of Science - Psychology
Albany State University
Albany, GASkills
- Client focused
- Customer support expertise
- Word processing
- Analytical thinking
- Excel proficiency
- Sales expertise
- HIPAA compliance
- Payment processing
- Critical thinking
- Confident
- Compassionate
- Effective communication abilities
- Rapid learning
- Effective multitasking
- Typing proficiency
- Computer & electronics proficiency
- Customer de-escalation
- Client support
- Nail enhancement
- Effective time allocation
- Analytical thinking
- Networking expertise
- Teamwork
- Product expertise
- Product cross-selling
- Operational management
- Service marketing
- Sales expertise
- Financial management
- Promotion strategy
- Strategic decision-making
- Organizational abilities
HONORS/AWARDS
- ASU Dean’s List, Fall 2022-Spring 24
- The Dean’s list recognizes students who maintain a 3.5 GPA or higher during each semester., Hope Scholarship Recipient, August 2022-Present
- This scholarship is awarded to students who display academic achievement and maintain a GPA above a 3.0.
ACTIVITIES
HOGC Youth Committee SASS, August 2023- Present
Affiliations
- ASU Black Student Athlete Association August 2022-Present
- Served as vice president, helping to cultivate a safe environment for minority students to decompress and improve their character for the betterment of the community, university, and future.
Timeline
Server
Ruby Tuesday
06.2024 - 12.2025
Work-Study Office assistant
Albany State
08.2023 - 05.2024
Nail Technician
Self Employed Services
06.2021 - Current
Customer Service Representative
ERC
02.2021 - 07.2022
Beauty Advisor
JCPenney/ Sephora
11.2019 - 12.2022
High School Diploma -
Ware County High School
Bachelor of Science - Psychology
Albany State University