Summary
Overview
Work History
Education
Skills
Websites
Leadership, Extracurriculars, and Volunteering
Certifications
Timeline
Generic

Malanie Lee

Summary

Experienced health education professional dedicated to teaching, reaching and advocating in support of public health objectives. Organized, driven and collaborative with in-depth understanding of program needs, research strategies and trends in health issues. .

Overview

7
7
years of professional experience

Work History

Sever/Shift Supervisor

First Watch
Virginia Beach, Virginia
05.2024 - Current
  • Handled emergency situations with composure and in accordance with company guidelines.
  • Collaborated with management to set performance goals and evaluate progress.
  • Provided on-the-job training to new staff members.
  • Supervised and led employees to maintain productivity and customer service levels.
  • Educated customers about offerings, promotions and pricing to boost sales.
  • Resolved customer complaints in a timely manner.
  • Conducted training in equipment operations and safety procedures, briefing employees of hazards associated with work.
  • Conducted regular team meetings to communicate targets, updates, and gather feedback.
  • Delegated tasks to multiple employees while maintaining efficient workplace.

Assistant Director of Student Services

Little Hokie Hangout
Blacksburg, VA
01.2023 - 05.2024
  • Improved individual departments by working closely with faculty to reorganize class loads, promote resource utilization and modernize equipment.
  • Collaborated with faculty, staff and administration to ensure successful implementation of programs and initiatives.
  • Communicated and maintained effective relationships with staff and parents to ensure the safety and well-being of program participants.
  • Monitored the health and wellness of children in attendance.
  • Promoted healthy development in communication and interpersonal relationships among students.
  • Trained new employees on company protocols and day-to-day operations.
  • Completed a Public Health Practicum in December 2023, focusing on how the organization could aid in combating health disparities in the NRV community.
  • Worked effectively in team environments to make the workplace more productive.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Facilitated communication between departments within the college to ensure effective coordination of resources.
  • Boosted registrations by improving promotional, outreach, and parent engagement strategies.

Server

Shiki Sushi & Hibachi
Chesapeake, VA
10.2019 - 08.2022
  • Upheld high standards of sanitation in accordance with health department regulations.
  • Promoted desserts, appetizers, and specialty drinks to optimize sales.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Assisted in training new servers.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.

Server/Hostess Manager

Angie's Family Restaurant
Chesapeake, Virginia
10.2017 - 01.2021
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
  • Managed dining room layout to maximize efficiency of staff members.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
  • Balanced cash drawers at the end of each shift.
  • Spoke with patrons to make conversation, answer questions or to respond to complaints.
  • Performed light administrative duties such as filing documents and taking messages.
  • Developed long-term relationships with customers to increase opportunities for repeat business.

Education

B.S. - Public Health

Virginia Tech
Blacksburg, VA
05.2024

Skills

  • Proficient in Microsoft Word, PowerPoint, and Excel
  • Inventory management
  • Strategic planning
  • Employee training
  • Schedule management
  • Brand promotion
  • Engagement monitoring
  • Photo and video editing
  • Interpersonal skills
  • Verbal and written communication

Leadership, Extracurriculars, and Volunteering

  • American Public Health Association at Virginia Tech

- Engaged in local community service initiatives aimed at promoting public health and well-being within the local community.

- Participated in local Public Health Conferences to enhance my understanding of public health practices and issues in real-world contexts.

- Collaborated with fellow members on public health projects and initiatives, contributing to the development and implementation of health promotion strategies. 

- Actively involved in organizing and participating in health awareness campaigns and educational workshops. 

- Networked with public health professionals and experts to gain insights and stay updated on the latest trends and advancements in the field.

  • Delta Gamma Sorority, Director of Health & Wellness Philanthropy Committee

- Fostered and promoted relationships with other Greek fraternities and sororities at Virginia Tech. 

- Developed and implemented a semester itinerary for activities focused on promoting health and wellness among members. 

- Communicated with event managers and venues, successfully managing a quarterly budget of $4,000. 

- Organized and delivered presentations on a variety of health and wellness topics to educate and engage members. 

-Coordinated closely with sorority executives to ensure alignment and support for health and wellness initiatives.

Certifications

  • AMAT Certification
  • First Aid/CPR Certification

Timeline

Sever/Shift Supervisor

First Watch
05.2024 - Current

Assistant Director of Student Services

Little Hokie Hangout
01.2023 - 05.2024

Server

Shiki Sushi & Hibachi
10.2019 - 08.2022

Server/Hostess Manager

Angie's Family Restaurant
10.2017 - 01.2021

B.S. - Public Health

Virginia Tech

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Malanie Lee