Malaree Jacobsen
BURLINGTON,CO
Summary
Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills. Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales. Diligent Secretary with talent for fostering effective professional relationships with clients, staff and business associates. Supportive and focused team player with proactive approach to administration and strong attention to detail. Skilled at providing friendly service to coworkers and customers. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
Work History
Patient Benefits Specialist
MERCY HOSPITAL
Springfield, MO
10.2023 - Current
- Reviewed patient records to determine eligibility for benefits coverage.
- Documented accurate billing codes for insurance reimbursement purposes.
- Verified insurance eligibility and benefits information for patients.
- Processed insurance claims and submitted them electronically to the appropriate payer.
- Filed insurance claims when applicable and followed up with insurers regarding status updates.
- Resolved any discrepancies between patient accounts and insurance claims in a timely manner.
- Reviewed complex medical cases for appropriate code assignment based on the American Medical Association's CPT guidelines.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Interpreted diagnostic statements and assigned appropriate ICD-10 codes accordingly.
- Maintained knowledge of changing regulations regarding code assignments by attending workshops, seminars, webinars related to ICD-10 updates or changes in CPT codes.
Emergency Medical Technician
Kit Carson County Ambulance Service
Burlington, CO
08.2015 - 06.2020
- Managed care in field and in-transit, including performing standard testing and administering necessary medication.
- Evaluated patients' medical status and monitored vital signs during transit.
- Documented all calls in reports detailing type of incident and course of treatment.
- Assessed emergency situations and prioritized medical care for patients.
- Remained level-headed and proactive during emergency situations.
- Documented calls in reports detailing incident type and course of treatment.
- Demonstrated dedication to providing quality care through continued training and education.
- Developed strong rapport with other medical professionals to foster quality and efficient patient care.
- Trained new hires by offering insight into job duties and assessing shift performance.
- Performed standard testing and administered medication to manage care in field and in transit.
Secretary
Taylor Made Electric Company
Stratton, Colorado
10.2014 - 06.2020
- Managed and anticipated clerical needs of company employees, including copying, faxing and file management.
- Maintained personnel records, including applications, performance reports, payroll records, and medical files.
- Kept detailed inventory records and made supply orders, cutting costs by monitoring use and effectively sourcing products.
- Requisitioned office supplies, assisted in payroll, performed recordkeeping and tracked time cards for all departmental office employees.
- Supported office operations, managed client correspondence, ensured record tracking and handled internal communications.
- Generated profit and loss statements to detail company's revenues and expenses.
- Posted accounts receivable payments made by cash, check or credit card payments.
- Maintained organized filing system of paper and electronic documents.
- Coordinated communications, taking calls, responding to emails and interfacing with clients.
- Assisted with accounts receivable and accounts payable functions.
- Composed and distributed reports, routine correspondence and meeting notes with job-related software.
- Managed staff calendars and coordinated travel, meeting and hotel accommodations.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
Retail Cashier
Mimi's Designs
Burlington, Colorado
08.2019 - 03.2020
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Used register system to ring up customer purchases, process payments and issue receipts.
- Provided every customer with professional and polite support for sales and service needs.
- Counted cash at end of shift and prepared bank deposits.
- Engaged customers with friendly smile and knowledgeable support to promote sales and build loyalty.
- Asked detailed questions to determine appropriate items to fill customer needs.
- Delivered consistent and dedicated service through front-end customer engagement.
- Handled merchandise returns and exchanges, verifying eligibility of items and customers by examining pieces and receipts.
- Stocked merchandise and completed sales floor recovery tasks to maintain readiness for new customers.
Medical Assistant/Receptionist
Parke Health Center
Burlington, Colorado
06.2012 - 05.2013
- Performed front desk duties, including answering phones, scheduling appointments and greeting patients.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate effective treatment.
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
- Checked patients in, collected and verified insurance information, compiled new patient forms, scheduled appointments and updated patient files.
- Performed preliminary physical tests, such as taking blood pressure, weight and temperature, accurately recording results in patient history summary.
- Set up appointments for physician visits and procedures using calendar software.
- Entered insurance, demographics and health history into patient database.
- Processed patient payments and scanned identification and insurance cards.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Measured vital signs and took medical histories to prepare patients for examination.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Organized charts, documents and supplies to maintain team productivity.
- Responded to patient callbacks and phone-in prescription refill requests.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Incorporated outside records into charts and EHR.
Education
EMT-IV - Emergency Medical Technology
Morgan Community College
Skills
- Understands medical procedures
- Venipuncture and phlebotomy
- Professional bedside manner
- HIPAA compliance
- Phlebotomy
- Human anatomy and physiology
- Medical terminology
- Patient scheduling
- Specimens collection and processing
- Certified in Basic Life Support (BLS)
- Vital sign monitors
- IV Fluid Replacement
- Respiratory Care Assessment
- Field Patient Assessments
- Medical Data Acquisition
- Critical Decision-Making Skills
- Attention to Detail
- Injury and Illness Treatment
- Emergency Medical Team Coordination
- Emergency Diagnostics
- Basic Trauma Life Support
- Patient Condition Observation
- Dispatcher Communication
- Venipuncture Procedures
- MEDITECH Software
- Reporting and Documentation
- Healthcare knowledge
- ICD-10 Coding
- CPT and HCPCS coding
- Medical insurance
Timeline
Patient Benefits Specialist
MERCY HOSPITAL
10.2023 - Current
Retail Cashier
Mimi's Designs
08.2019 - 03.2020
Emergency Medical Technician
Kit Carson County Ambulance Service
08.2015 - 06.2020
Secretary
Taylor Made Electric Company
10.2014 - 06.2020
Medical Assistant/Receptionist
Parke Health Center
06.2012 - 05.2013
EMT-IV - Emergency Medical Technology
Morgan Community College