Sales Assistant
WellCare/Centene
Winter Haven, FL
08.2019 - 05.2022
- Support Manager of Medicare Sales, and 8-10 Medicare Sales Representatives
- Create and organize processes to complete administrative tasks and projects including Medicare/ Medicaid Enrollment processing
- Collaboration with other teams and departments to resolve Sales concerns
- Obtains necessary information according to accreditation guidelines
- Prepares pending files by utilizing appropriate templates
- Fielded customer questions to share information about products, availability, and pricing
- Helped customers locate products and checked store system for merchandise at other sites
- Researched new clients for sales team, inputting contact information into Salesforce
- Prepared PowerPoint presentations and Word documents for sales presentations
- Gathered and prepared sales materials in preparation for sales meetings
- Answered customer questions about products and services, helped locate merchandise, and promoted key items
- Listened to customer needs and desires to identify and recommend optimal products
- Developed strong rapport with customers and created positive impression of business
- Informs Clinical and Sales Teams of referrals and updates them on status of case
- Track enrollments, RFI issues or concerns, Reports daily sales
- Assign appointments in Salesforce.
- Create and Order material flyers, business cards
- Confirming status of sales and helping resolve customer complaints regarding ID cards, address update, and PCP change
- Provider credentialing lookup (In Network)
- Supports Provider Relations Field Reps to resolve claims and payment issues
- Responds to phone and e-mail inquiries from internal and external customers in regard to sales/service issues
- Process orders in timely manner through (UPS, FedEx)
- Provides support during enrollment process, MBI look up
- Verifies insurance eligibility prior to processing order
- Worked independently with minimal supervision
