Malari Williams
North Richland Hills,TX
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
11
11
years of professional experience
Work History
Shop Director
Floyd's Barbershop
2019.11 - 2023.11
- Streamlined inventory management for increased efficiency and reduced waste.
- Collaborated with other shop leaders to develop best practices, resulting in improved performance across the organization.
- Established clear lines of accountability among staff members, promoting ownership of individual responsibilities while fostering teamwork towards common objectives.
- Analyzed sales trends to optimize product offerings and maximize revenue potential.
- Managed daily operations, ensuring smooth functioning of all aspects of the store.
- Improved customer satisfaction by implementing effective communication and problem-solving strategies.
Store Manager
Sport Clips
2018.11 - 2019.11
- Managed all aspects of a $500k per year store including profit/loss accountability, employee staffing and development
- Held bi-weekly staff meetings to update team on competitive offerings and implementing techniques to sell around them
- Tracked specific sales measurement data to monitor increase and decrease quarter over quarter
- Marketed by analyzing target area, dispersing marketing material, and tracking the return results
- Maintained supplies by checking stock, anticipating needs, placing orders, and verifying receipts
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Stylist
Sport Clips
2014.07 - 2018.06
- Delivered quality customer service, obtaining revenue by recording and collecting charges
- Implemented detailed point of sale procedures such as booking appointments, updating client information, and rescheduling appointments
- Maintained quality service by following organization standards and contributing to team efforts
- Provided excellent customer service by attentively listening to client needs and addressing concerns promptly.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
Receptionist
Kofile Preservation
2012.10 - 2013.02
- Oversaw office tasks such as filing, generating reports and presentations, accurately processing data entry, and reordering supplies
- Provided real-time scheduling support by booking appointments and preventing conflicts while maintaining confidentiality
Education
Cosmetology Instructor -
Ogle School of Cosmetology
Arlington, TX04.2012
Cosmetology -
Ogle School of Cosmetology
Arlington, TX02.2011
Diploma -
James Bowie High School
Arlington, TX05.2009
Skills
Store operations
Punctual and Reliable
Problem-solving abilities
Attention to Detail
Multitasking
Organizational Skills
Team Management
Employee Motivation
Teamwork and Communication
Strong Work Ethic
Good Communication
Timeline
Shop Director
Floyd's Barbershop
2019.11 - 2023.11
Store Manager
Sport Clips
2018.11 - 2019.11
Stylist
Sport Clips
2014.07 - 2018.06
Receptionist
Kofile Preservation
2012.10 - 2013.02
Cosmetology Instructor -
Ogle School of Cosmetology
Cosmetology -
Ogle School of Cosmetology
Diploma -
James Bowie High School
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