Malarie Ball
Stillwater,OK
Summary
Reliable Customer Service Associate offering strong multitasking, problem-solving and communication skills, as well as strengths in promoting products and finalizing sales. Successful at upselling target items and giving customer positive experiences to drive loyalty and repeat business. Trained in multiple areas and flexible with changing business needs.
Overview
2
2
years of professional experience
Work History
Barista
Aspen Coffee Co.
2023.11 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Addressed customer complaints with professionalism, swiftly resolving issues to guarantee satisfaction and cultivate
- Maintained regular attendance and punctuality.
Associate
Everyman
2022.10 - 2023.11
- Enhanced customer satisfaction through the resolution of complex issues and consistently delivering exceptional service.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Booked appointments for sizing men's tuxes.
- Opened and closed store
- Occasionally upload videos for social media advertising our products and services.
Assistant Manager
Maurices
2023.05 - 2023.08
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Oversaw daily operations to maintain store cleanliness and organization.
Education
Certification in 3D Media -
Meridian Technology Center
Stillwater, OK05.2024
High School Diploma -
Balko Public School
Balko, Oklahoma05.2022
Skills
- Friendly and outgoing
- Cash Handling
- Exceptional customer service
- Eager to learn
- Adaptive and creative
- Excellent memory
- Strong Problem Solver
- Professional and Mature
- Attention to detail
- Microsoft Office Proficiency
- Retail Operations
- Highly Organized
- Time Management
- Flexible
- Fast Learner
Timeline
Barista
Aspen Coffee Co.
2023.11 - Current
Assistant Manager
Maurices
2023.05 - 2023.08
Associate
Everyman
2022.10 - 2023.11
Certification in 3D Media -
Meridian Technology Center
High School Diploma -
Balko Public School
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