Malarie Ellington
Benton,AR
Summary
Dynamic and reliable professional with a proven track record at Texas Roadhouse, adept in customer service and possessing extensive knowledge of liquor, beer, and wine. Excelled in creating a welcoming atmosphere, enhancing customer satisfaction, and fostering loyal clientele through outstanding service and effective communication. Demonstrated ability to multitask and thrive in fast-paced environments, significantly contributing to team success.
Overview
11
11
years of professional experience
Work History
Bartender
Texas Roadhouse
12.2021 - 03.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Kept bar presentable and well-stocked to meet customer needs.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
Front End Supervisor
Kroger
04.2015 - 03.2016
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
- Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
- Monitored cash drawers in [Number] checkout stations to verify adequate cash supply.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Coached and mentored team members for better performance, leading to higher levels of productivity and job satisfaction.
- Enhanced customer satisfaction by effectively managing front-end operations and addressing customer concerns promptly.
- Ensured compliance with company policies and local regulations through regular audits of cash registers, transaction records, and employee behaviors on duty.
Barista
Starbucks
03.2013 - 09.2013
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Controlled line and crowd with quick, efficient service.
Education
High School Diploma -
Bauxite High School
Bauxite, AR05.2009
Skills
- Strong multitasking
- Customer Service
- Liquor, beer, and wine knowledge
- Highly reliable
- Team player attitude
- Engaging personality
- Outgoing Personality
- Clear and effective communication
- Patience and Tolerance
Timeline
Bartender
Texas Roadhouse
12.2021 - 03.2024
Front End Supervisor
Kroger
04.2015 - 03.2016
Barista
Starbucks
03.2013 - 09.2013
High School Diploma -
Bauxite High School