Malarie Overstreet-Crane
Ulysses
Summary
Adept at fostering patient-focused care and implementing process improvement strategies, I significantly enhanced operational efficiency at Midwest Health. With a strong background in vital sign monitoring and team building, my approach has consistently improved patient satisfaction and team cohesion. Leveraging skills in HIPAA compliance and effective communication, I excel in dynamic healthcare environments.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
8
8
years of professional experience
1
1
Certification
Work History
CMA
Midwest Health
08.2024 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Obtained client medical history, medication information, symptoms, and allergies.
- Measured patient pulse oximetry.
- Collected and documented patient medical information such as blood pressure and weight.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Oriented and trained new staff on proper procedures and policies.
- Prepared lab specimens for diagnostic evaluation.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Followed directions of licensed nurses to administer medications and treatments.
- Transported patients between rooms and appointments or testing locations.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Upheld infection control and prevention policies across different patient-facing areas.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
CNA
Sipes Elderly Care
08.2021 - 12.2023
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
Assistant Manager
Big R
03.2021 - 07.2021
- Generated repeat business through exceptional customer service.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Defined clear targets and objectives and communicated to other team members.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Secretary
Air Comforts Consultants
07.2020 - 12.2020
- Answered multi-line phone system and enthusiastically greeted callers.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Scheduled appointments and conducted follow-up calls to clients.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Entered data into system and updated customer contacts with information to keep records current.
- Maintained electronic filing systems and categorized documents.
- Maintained daily report documents, memos and invoices.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
Assistant Executive Director
Tigers In Action
11.2016 - 07.2020
- Managed turnover and appropriate adequate staffing through development of recruitment sources.
- Monitored overtime and addressed staffing and scheduling issues with department leaders.
- Tracked monthly performance of community in relation to budget and intervened with corrective actions.
- Supported and assisted executive director in management of facility budgets and business practices.
- Developed positive relationships on behalf of company with government regulators, families, area health care community and community at large.
- Exercised appropriate cost control to meet budget restrictions and maximize profitability.
- Set organizational goals and objectives to guide and direct company focus and achieve mission fulfillment.
- Built relationships with donors, government officials and other organizations to secure funding and support for organization.
- Advocated for organization and company mission to raise awareness and support.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Education
GED -
Ulysses High School
Ulysses, KS05-2008
Skills
- Budget assistance
- Recruiting and interviewing
- Staff training and development
- Money handling
- Schedule oversight
- Problem-solving
- Orientation and training
- Process improvement strategies
- Operations management
- Team building
- Time management
- Workplace safety compliance
- Decision-making
- Payroll processing
- Patient-focused care
- Intake control
- Vital sign monitors
- Reliable team player
- Patient toileting
- Vital signs and examinations
- Hospice care
- Vital sign monitoring
- Patient oral care
- General housekeeping
- Prescription refills
- Prioritizing stat orders
- Wound care management
- Patient bathing
- Medical terminology in [languages]
- Simple dressings
- Patient feeding
- Direct patient care
- Catheter change and preparation
- Medical terminology knowledge
- HIPAA compliance
Certification
- CNA - Certified Nurse Assistant
- CMA- Certified Medication Aide
Timeline
CMA
Midwest Health
08.2024 - Current
CNA
Sipes Elderly Care
08.2021 - 12.2023
Assistant Manager
Big R
03.2021 - 07.2021
Secretary
Air Comforts Consultants
07.2020 - 12.2020
Assistant Executive Director
Tigers In Action
11.2016 - 07.2020
GED -
Ulysses High School
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