Malarri Martinez
Socorro,NM
Summary
Proven track record in financial and retail management, notably at First State Bank, where exceptional customer service and money handling were paramount. Excelled in fostering client trust and streamlining operations, achieving significant improvements in customer satisfaction and operational efficiency. Skilled in problem-solving and mentoring, demonstrating both hard and soft skills essential for dynamic business environments.
Overview
4
4
years of professional experience
Work History
Bank Teller
First State Bank
03.2023 - Current
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Counted and packaged currency and coins.
Store Manager
Cricket Wireless
12.2020 - 02.2023
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
Education
High School Diploma -
Socorro High School
Socorro, NM05.2019
Skills
- Professionalism and Courtesy
- Money Handling
- Deposit and withdrawal management
- Cash counting
- Customer Service
- Problem-Solving
- Multitasking and Organization
- Training and mentoring
Languages
Spanish
Native or Bilingual
Timeline
Bank Teller
First State Bank
03.2023 - Current
Store Manager
Cricket Wireless
12.2020 - 02.2023
High School Diploma -
Socorro High School
Similar Profiles
Marissa WestMarissa West
Personal Banking Specialist at First State BankPersonal Banking Specialist at First State Bank
Destinee ChavezDestinee Chavez
Bank Teller at First State BankBank Teller at First State Bank
Zakolby NealZakolby Neal
Bank Teller at First State BankBank Teller at First State Bank