Malathy Padmanabhan
Northville,Michigan
Summary
Positive and upbeat Patient Service Representative skilled in managing expectations with timely information and clear communication. Offers great people skills, knowledge of facility operations, and detail-oriented approach to documentation. Team-oriented with strengths in time management and multitasking. Motivated and skilled at meeting customer needs. Stays on top of demands in fast-paced environments by effectively using slow periods. Maintain organized, clean and safe work areas with diligent attention to important details. Talented and skilled at completing daily assignments and contributing to team success. Always willing to take on any task. Adapts quickly to new needs and policies. Reliable and punctual successfully handles fast-paced work. Proven willingness to take on any task to support team and help business succeed. Strong verbal and written communicator with strong background cultivating positive relationships and exceeding goals. Proven willingness to take on any task to support team and help business succeed. Offers strong Microsoft (Word, Excel) abilities.
Overview
23
23
years of professional experience
Work History
Patient Service Representative
DMC OB GYN LIVONIA
12.2018 - 02.2023
- Coordinated medical office forms, including new intake forms and HIPAA-mandated releases
- Oversaw front desk operations, including lobby maintenance, patient check-in, and general office reception
- Set up patients for appointments with timely benefits verification, referral processing, and insurance authorizations
- Helped patients complete important applications by instructing on different steps on obtaining missing information
- Achieved complete understanding of benefits options and application processes for patients
- Determined patient eligibility for special services
- Served patients by answering calls, scheduling appointments, and coordinating registrations
- Maintained data integrity with accurate and concise documentation of patient-related interactions in Athena Healthcare
- Met financial targets by collecting payments and updating accounts with current payment information
- Conveyed policies and procedures to patients from medical and administrative standpoints
- Supported patient service needs by coordinating efficient referrals for additional resources
- Coordinated communication between patients, family members, and medical staff
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Medical Office Receptionist
PROF OB/GYN PC
04.2000 - 12.2018
- Coordinated referrals for specialist care and laboratory testing
- Completed check-in and check-out procedures, including verifying insurance and collecting co-pays
- Entered patient data manually and with automatic scanning for each appointment
- Documented payments in [System] and adjusted balances to match new totals
- Obtained authorizations for services and filed authorizations in patients' records
- Helped patients with concerns by leveraging knowledge of medical and office procedures
- Built long-lasting patient relationships through above-and-beyond service
- Handled high volume of daily telephone calls to answer questions, direct callers, and schedule appointments
- Gathered information from patients, processed registration paperwork, and collected payments
- Helped patients by telephone and in-person to resolve various billing and scheduling issues
- Protected patient data through strict compliance with HIPAA requirements
- Kept reception area stocked with magazines
- Collected and distributed mail and packages for staff
- Assisted with billing by verifying patients' insurance coverage and following up on missing and incorrect information
- Supported accounting by reconciling daily payment charges and maintaining accurate records
- Updated accounts with new patient and information data
- Prepared for upcoming appointments by printing patient information and forms
- Gave patients positive first impressions by maintaining neat lobby areas and greeting each person promptly
- Relayed messages and transferred records between staff and offices to facilitate effective patient care
- Classified patient information correctly for billing and medical staff
- Offered patients with limited capabilities additional support for completing paperwork
- Posted charges on claims and billed claims
- Posted payments and copays
Education
CERTIFICATE COURSE IN INFORMATION SYSTEMS -
BLCAK HAWK COLLEGE
MOLINE, ILLINOISBACHELOR OF COMMERCE -
UNIVERSITY OF BOMBAY
BOMBAY, MAHARASHTRA04.1985
Skills
- Effective Patient Reception Abilities
- Data Entry Precision
- Fast paced
- Extremely polite
- Conversational abilities
- Accurate financial management
- Accurate charge entry
- Exceptional skill in maintaining patient records
- Great people skills
- Knowledge of facility operations
- Detail-oriented
- Team-oriented
- Time management
- Multitasking
- Motivated
- Customer needs management
- Organized
- Clean and safe work areas
- Diligent attention to details
- Talented at completing daily assignments
- Adaptability
- Reliable
- Punctual
- Strong verbal communication
- Strong written communication
- Cultivating positive relationships
- Exceeding goals
- Microsoft Word
- Microsoft Excel
- Reception management
- HIPAA compliance
- Front desk supervision
- Application processing
- Check-in coordination
- Appointment scheduling
- Eligibility determination
- Report writing
- Patient interviewing
- Data collection
- Recordkeeping
- Analytical thinking
- Public speaking
Timeline
Patient Service Representative
DMC OB GYN LIVONIA
12.2018 - 02.2023
Medical Office Receptionist
PROF OB/GYN PC
04.2000 - 12.2018
BACHELOR OF COMMERCE -
UNIVERSITY OF BOMBAY
CERTIFICATE COURSE IN INFORMATION SYSTEMS -
BLCAK HAWK COLLEGE
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