Malauna M. Hudson, M.Ed
Dallas,TX
Summary
Strategic leader with over 6 years of experience managing and executing customer success and project management initiatives. Enhanced customer satisfaction, retention, and operational efficiency. Proven track record of leading cross-functional teams and implementing data-driven strategies resulting in a 15% increase in customer retention and a 20% improvement in project completion rates. Innovative problem solver skilled at identifying customer needs and translating them into actionable solutions, driving success in both customer success and project management environments.
Overview
6
6
years of professional experience
Work History
Program Manager, Provider Growth & Training
Wonderschool
07.2023 - 06.2024
- Managed 66 early childcare providers, guiding 80% through licensing boot camps and enhancing operational efficiency by 20%
- Achieved onboarding success for 77% of providers onto the company's Child Care Management System, effectively enhancing operational efficiency and elevating customer contentment.
- Delivered individualized coaching to providers, addressing churn risk, needs assessment, and renewals. Outcome: Enhanced retention rates and provider satisfaction.
- Increased provider productivity and engagement by 27.5% through the design and facilitation of educational content using Rise and Articulate.
- Contributed to expanding market reach by collaborating with industry partners, achieving a 35% improvement in team engagement and communication.
- Cultivated robust relationships with key stakeholders, fostering consistent support for program initiatives.
Training Enrollment Manager
Parents As Teachers National Center
05.2022 - 07.2023
- Enhanced accessibility and enrollment by 15% through analyzing and assessing training data, leading to improved business processes.
- Assigned trainers to core and professional development offerings, implementing strategies that enhanced training accessibility and resulted in a 4% increase in enrollment
- Streamlined internal processes resulting in a 4-hour reduction in approval times and a 6% increase in overall operational efficiency
- Supported state and county training teams, maintaining training team kits and responding to training inquiries, leading to an 8% increase in contract renewals
- Achieved and maintained IACET standard compliance, leading to a 5% improvement in training quality ratings.
Persistence Manager
KIPP St. Louis Public Charter Schools
02.2021 - 04.2022
- Led a team of Persistence Advisers and implemented data-driven strategies, resulting in a 15% increase in alumni retention.
- Devised and applied individualized assistance programs for 150 students, resulting in a 20% enhancement in persistence rates
- Collaborated with cross-functional teams to enhance alumni support, resulting in a 35% increase in overall satisfaction
- Increased the number of alumni achieving their academic and professional goals by 25% through the facilitation of impactful workshops and training sessions.
Academic Adviser
University of Nevada, Las Vegas
08.2019 - 01.2021
- Provided students with comprehensive academic and career advising, resulting in a 10% increase in both retention and graduation rates
- Developed and facilitated engaging career development workshops, resulting in a 5% increase in students' career readiness and satisfaction
- Collaborated with faculty and industry professionals to enhance student career outcomes through the creation of internship opportunities.
Success Coach
HARRIS-STOWE STATE UNIVERSITY
08.2018 - 08.2019
- Implemented academic and career planning for 200 students, leading to a 72% retention rate and a 9% increase in GPA.
- Organized and facilitated career fairs and networking events, fostering connections between students, industry professionals, and potential employers
- Conducted career coaching sessions to empower students in achieving goals aligned with their strengths and interests.
Education
Master of Science - Higher Education
University of Missouri - St Louis
St Louis, MO08.2018
Bachelor of Science - Psychology
Southern Illinois University Edwardsville
Edwardsville, IL05.2016
Skills
- Customer Success Management
- Project Management
- Data Analysis & Reporting
- Cross-Functional Team Leadership
- Strategic Planning & Execution
- Stakeholder Engagement & Collaboration
- Program Development & Implementation
- Process Improvement & Efficiency
- Customer Relationship Management (CRM)
- Educational Technology & eLearning Tools
Timeline
Program Manager, Provider Growth & Training
Wonderschool
07.2023 - 06.2024
Training Enrollment Manager
Parents As Teachers National Center
05.2022 - 07.2023
Persistence Manager
KIPP St. Louis Public Charter Schools
02.2021 - 04.2022
Academic Adviser
University of Nevada, Las Vegas
08.2019 - 01.2021
Success Coach
HARRIS-STOWE STATE UNIVERSITY
08.2018 - 08.2019
Master of Science - Higher Education
University of Missouri - St Louis
Bachelor of Science - Psychology
Southern Illinois University Edwardsville
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