Malay Johnson
Palmdale,CA
Summary
Experienced with overseeing all facets of warehouse operations, including inventory management and logistics coordination. Utilizes effective communication and leadership to ensure seamless workflow and team cohesion. Track record of maintaining high safety standards and operational efficiency.
Overview
11
11
years of professional experience
Work History
Warehouse Manager
Amazon
10.2022 - 04.2024
- Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Maintained a safe work environment by enforcing strict adherence to OSHA guidelines and company policies.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
- Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
- Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
- Managed relationships with external partners such as suppliers, ensuring timely deliveries while minimizing disruptions in supply chain operations.
Warehouse Associate
Amazon
10.2021 - 10.2022
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
- Consistently lifted materials weighing as much as 50 pounds.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
- Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
- Increased accuracy in order picking by utilizing electronic scanning devices and following established procedures.
- Assisted in reducing product damage by properly handling and storing materials.
Customer Service Representative
Lady J Botique
01.2017 - 12.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Thompson Daycare
Winnie Thompson
09.2013 - 07.2017
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
Education
High School Diploma -
AV Adult Education
Palmdale, CA05-2020
Skills
- Shipping and receiving
- Warehouse operations
- Inventory and stocking
- Hiring and training
- Loading and unloading
- Problem-solving
- Order picking and processing
- Employee safety
- Mentoring and training
- Unpacking merchandise
- Quality assurance
- Conflict resolution
Timeline
Warehouse Manager
Amazon
10.2022 - 04.2024
Warehouse Associate
Amazon
10.2021 - 10.2022
Customer Service Representative
Lady J Botique
01.2017 - 12.2020
Thompson Daycare
Winnie Thompson
09.2013 - 07.2017
High School Diploma -
AV Adult Education
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