Hi, I’m
Malaya Abdullah Tucker
Experience Administrator & Customer Service Specialist
Las Vegas,NV
I can’t understand why people are frightened of new ideas. I’m frightened of the old ones.
John Cage
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
20
years of professional experience
4
years of post-secondary education
Work History
Experienced Administrator and Human Resource Specialist
Job overview
- Authorized to work in the US for any employer
The Janus FirmLas Vegas, NV
HR Support Specialist
12.2021 - 05.2023
Job overview
- Onboarded all new hires and internal employees
- Update employee records
- Initiate background checks
- Created and posted job postings upon request
- Update employee start dates
- Assisted with new hire trainings and troubleshooting training access
- Handled all onboarding for new hires
- Oversaw and managed hiring process and assisted human resources.
- Partnered with senior leadership to establish and develop corporate and HR policies and procedures.
- Assisted with writing job postings and job descriptions for boards.
Worldwide Flight ServicesLas Vegas, NV
Passenger Service Agent
08.2019 - 03.2020
Job overview
- Proven customer service and conflict resolution skills in a highly challenging and diverse environment
- Promoting positive customer relations and efficiently resolving issues, in person and by phone, such as flight or baggage delays, or lost/damaged items
- Welcoming passengers, verifying documentation, and assisting with baggage processing
- Submitting claims on behalf of passengers and coordinating lost luggage deliveries
- Skilled in Net Tracer, Sky speed and Citrix software to track and catalogue luggage
Courier Distribution Systems, LLCDuluth, GA
Human Resources Operations Assistant
07.2016 - 07.2019
Job overview
- Human Resources (HR) and Administrative Compliance Support for the Corporate Office and Field
- Managers; assisting Corporate Office Executive Administrator
- Developing, implementing and continuous quality improvement of corporate policies and procedures
- Developing and monitoring control systems to ensure compliance with legal guidelines and internal policies
- Creating Standard Operating Procedure Manuals for Site Managers
- Assessing future corporate ventures and revising policies/controls periodically to prevent risks
- Regulations
- Collaborating with corporate counsels and other HR departments to monitor enforcement of standards and
- Following and assessing internal and external regulatory developments, and refining best practices in compliance control
- Maintaining HR compliance by researching, analyzing and implementing FMLA updates
- Recruiting, on-boarding and supporting new employees Processing candidate background checks utilizing Accurate Background System Conducting new hire training and orientations Facilitating safety trainings and benefit enrollments Proficient in Netchex, Paylocity and ADP Monitoring employee performance to identify compliance issues and providing coaching/training as needed Creating and distributing Employee Handbooks
- Preparing reports for senior management and external regulatory bodies as appropriate
Nordic Warehousing & Logistics, LLCNorcross, GA
Shipping & Receiving Clerk
04.2015 - 06.2016
Job overview
- Facilitated optimal Logistics for cold storage warehousing
- Monitoring operations and flow of shipments Evaluating shift progress via SAP system reports and audit sheets Monitoring and troubleshooting direct truck and inbound container shipments Overseeing exchange of parcel shipments from shipping dock to carrier's truck Monitoring transportation data and SAP outbound shipments on a daily basis
- Facilitating efficient operations Communicating with Carriers to insure seamless physical and systematic transactions Creating solutions to operational and service issues with carriers and warehouses Identifying and resolving customer problems quickly
- Expediting billing Auditing transportation invoices utilizing Data Logistics and Red Prairie Approving invoice payments of freight and warehouse vendors (as authorized) Reviewing all Advances Shipping Notices transmitted via EDI and SAP (account specific)
- Coordinating across departments Collaborating with other Supply Chain departments to ensure shipments flow efficiently Assisting other departments with claims process and loss mitigation associated with transportation issues, such as derailments Cross-training other department personnel as necessary for SAP coding and system updates
- Continuous Quality Improvement Assisting with distribution network analysis and performing optimization studies Recommending system improvements to reduce cost and improve service Assisting with the development of continuous process improvement practices, high-quality service and efficient freight fulfillment Analyzing data to optimize flow in conjunction with Transportation Manager, to develop, implement, and track on-time delivery metrics
Amware LogisticsLawrenceville, GA
Lead Logistics Tasker
02.2014 - 04.2015
Job overview
- Coordinated exchange of parcel shipments from shipping dock to carrier's truck
- Initiating and managing workflow determination throughout the shift
- Allocating and generating pick tickets, and closing daily waves of orders
- Monitoring and moving workload through the system
- Managing the scheduling of inbound carriers and the outbound shipping schedule via appropriate communication methods
- Investigating material shortages and/or availability within SAP
- Working closely with operations to identify and eliminate overages, shorts and damages causing inventory issues
- Generating system reports and audit sheets to evaluate shift progress
- Communicating directly with carriers to insure seamless physical and systematic transactions
- Reviewing all Advances Shipping Notices transmitted via EDI (account specific)
- Proficient in SAP and Red Prairie
FICM I, DFCSDecatur, GA
Economic Support Specialist
10.2012 - 02.2014
Job overview
- Provided Case Management service to the general public for processing of Food Stamps and Medicaid
- Interviewing and investigating applicants and recipients to determine Food Stamp and Medicaid eligibility
- Researching various sources to extract, analyze and summarize information required for casework
- Resolving discrepancies, and making final decisions for standard reviews or renewals for clients who had previously been awarded assistance
Linens of The Week, Washington
NW Plant Administrator
07.2008 - 02.2012
Job overview
- Provided supervision support to the District Manager of a textile production plant
- Supervising a team of 47 plant workers and delivery drivers Assigning daily tasks to production team Reviewing and submitting timesheets to HR Recruiting and interviewing applicants for opening positions within the department Facilitating bi-weekly training sessions for new hires
- Managing accounts payable Reviewing and compiling delivery tickets Entering all accounts payable and accounts receivable delivery packing slips to close each day Scanning all delivery checks into system and submitting to bank
- Maintaining daily log of drop off times and textile quantities of each delivery
- Updating corporate on client lists and billing disbursements
- Creating and maintaining quality control spreadsheet, including textile production and inventory
Homeland SecurityHyattsville, MD
Human Service Specialist
10.2003 - 11.2007
Job overview
- I (DTE-Disaster, Caseworker for federal disaster aid programs, assisting with housing recertification, emergency housing, home repair grants and rental assistance
- Analyzing applicant information to determine needs and provide referrals to appropriate disaster programs, community resources, or other federal, state and local agencies
- Researching all aspects of cases, including correspondence, inspection decisions, and previous eligibility determinations to extract, analyze and summarize information required for casework
- Resolving discrepancies, and made final decisions for "initial" and "supplemental" claims for applicants that been previously awarded assistance
- Analyzing unusual situations or requests and resolving issues within the scope of assigned duties
- Transmitting applicant information in the National Emergency Information System (NEMIS) for further processing
- Preparing correspondence and status reports to keep management informed of the progress of programs and client placements
- Monitoring developments in disaster assistance programs and status of disaster declarations for changes or enhancements to current procedures
Education
Shaw Renaissance Training CenterWashington
from Computer Tech I
05.2001 - 05.1999
Quince Orchard High School
01.1993 - 05.1997
Skills
Microsoft Office Products (Word, Excel)Fast Learner
Excellent Time Management Indeed Assessment Results 2018-2020-Highly Proficient
Attention to DetailSchedulingManagement & Leadership Skills: Planning & Execution-Proficient
Human Resources Skills: RecruitingOrganizational SkillsPaylocityEDIProcess ImprovementCitrixAccounts PayableSupply ChainWorkday (2 years)SAPMicrosoft SharePointEnglish - ExpertFiling & organization — ExpertMeasures a candidate's ability to arrange and manage files or records using a set of rules; Full results: Expert
Scheduling — Highly ProficientCross-referencing agendas and itineraries to avoid scheduling conflictsRecruiting — ProficientManaging the candidate sourcing and selection processWork style: Reliability — Highly ProficientTendency to be dependable and come to workCustomer service — ProficientMeasures a candidate's skill in evaluating approaches to customer service & satisfactionAttention to detail — Highly ProficientIdentifying differences in materials, following instructions, and detecting details among distractingAdministrative support professional fit — Highly ProficientMeasures the traits that are important for successful administrative support professionalsManagement & leadership skills: Planning & execution — Highly ProficientPlanning and managing resources to accomplish organizational goalsCashier skills — Highly ProficientCounting cash, processing transactions, following written procedures, and attending to detailsCall center customer service — Highly ProficientDemonstrating customer service skills in a call center settingTendency to be reliable, dependable, and act with integrity at workHR: Compensation & benefits — ProficientKnowledge of compensation and benefits programsCustomer focus & orientation — ProficientResponding to customer situations with sensitivityDevelopment in any professional fieldPre-Employment Screening
Candidate Sourcing
Oracle/Taleo
ICIMS
ATS
Human Resource Management Systems
Human resources management
Availability
See my work availability
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Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
HR Support Specialist
The Janus Firm
12.2021 - 05.2023
Passenger Service Agent
Worldwide Flight Services
08.2019 - 03.2020
Human Resources Operations Assistant
Courier Distribution Systems, LLC
07.2016 - 07.2019
Shipping & Receiving Clerk
Nordic Warehousing & Logistics, LLC
04.2015 - 06.2016
Lead Logistics Tasker
Amware Logistics
02.2014 - 04.2015
Economic Support Specialist
FICM I, DFCS
10.2012 - 02.2014
NW Plant Administrator
Linens of The Week
07.2008 - 02.2012
Human Service Specialist
Homeland Security
10.2003 - 11.2007
Shaw Renaissance Training Center
from Computer Tech I
05.2001 - 05.1999
Quince Orchard High School
01.1993 - 05.1997