MALAYA ABDULLAH TUCKER
Las Vegas,NV
Summary
As a dedicated professional with diverse experience in management, human resources, administrative, and customer service. I am eager to contribute my skills to your team. My background as a Management Associate and various support roles has equipped me with the ability to adapt and excel in dynamic environments as well as highlight my adaptable learning. I am passionate about fostering positive relationships and driving operational excellence, and I am excited about the opportunity to bring my expertise to your organization.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Management Associate I (former Manager Trainee)
Hertz Car Rental Agency
02.2025 - Current
- Support daily branch operations by assisting with sales, customer service (email, phone or chat), and vehicle readiness along with maintenance Inspection. Train, lead team to achieve performance goals analyze branch daily performance and comply with company policies and regulations. Manage rental transactions utilizing credit card/debit payment terminals.
Community Representative
Upshift Work LLC
07.2023 - 04.2024
- Completed full hiring process. Coordinated and facilitated new employee orientations, training sessions, and other HR events. Maintained and managed both digital and hard copies of employee records; ensuring accuracy and confidentiality. Utilized Gryphon, Paradox and UGK ATS to complete onboarding tasks. Scheduled interviews, conducted background checks and sourced candidates through Indeed and LinkedIn.
HR Support Specialist
The Janus Firm
12.2020 - 06.2023
- HR Support for all new hires and internal employees. Updated employee records. Initiated background checks. Created and posted job postings upon request. Update employee start dates. Assisted with new hire trainings and troubleshooting training access. Handled all onboarding for new hires.
Passenger Service Agent
Worldwide Flight Services
07.2019 - 02.2020
- Challenging and diverse environment. Promoted positive customer relations and efficiently resolved issues, in person and by phone pertaining to flight or baggage delays, or lost/damaged items Welcomed passengers, verified documentation, and assisted with baggage processing. Created and submitted claims on behalf of passengers and coordinated lost luggage deliveries. Skilled in Net Tracer, Sky Speed and Citrix software to track and catalogue luggage.
Customer Service Tech Support Agent
Sutherland Global
06.2016 - 06.2019
- Contract position; provided customer support to Playstation campaign account users/customers. Assisted customers and/or Playstation users with obtaining encrypted login to their user accounts. Troubleshoot rebooting issues, technical issues, and configured hardware and software installation. Provided all support services to customers via, chat, email and telephone.
Lead Logistics Tasker
Amware Logistics
01.2014 - 05.2016
- Coordinated exchange of parcel shipments from shipping dock to carrier's truck. Allocated and generated pick tickets, and closed daily waves of orders. Monitored and moved workload through the system by managing the scheduling of inbound carriers and the outbound shipping schedule via appropriate communication methods. Investigated material shortages and/or availability within SAP. Worked closely with operations to identify and eliminate overages, shorts and damages causing inventory issues. Generated system reports and audit sheets to evaluate shift progress. Communicated directly with carriers to insure seamless physical and systematic transactions. Reviewed and finalized all Advances Shipping Notices/BOL's.
Economic Support Specialist, FICM I
Dekalb County-DFCS
09.2012 - 01.2014
- Provided Case Management service to the general public and low income families for processing of Food Stamps and Medicaid Interviewing. Investigated applicants and recipients to determine Food Stamp and Medicaid eligibility. Researched various sources to extract, analyze and summarize information required for casework. Resolved discrepancies, and made final decisions for standard reviews or renewals for clients who had previously been awarded assistance.
NW Plant Administrator
Linens of The Week
02.2008 - 08.2012
- Provided supervision support to the District Manager of a textile production plant. Supervised a team of 47 plant workers and delivery drivers. Assigned daily tasks and route delivery manifests to production team. Reviewed and submitted timesheets to HR Recruiting and interviewed applicants for opening positions within the department. Facilitated bi- weekly OSHA safety training sessions for new hires and production team. Managed accounts payable; allocating all vendor invoices, along with settling vendor invoices. Reviewed and compiled delivery tickets. Entered all accounts payable and accounts receivable delivery packing slips to close each day. Scanned all delivery checks into pay system and submitted to bank. Maintained daily log of drop off times and textile quantities of each delivery. Updated corporate on client lists and billing disbursements. Created and maintained quality control spreadsheet, including textile production and inventory.
Human Service Specialist I (DTE-Disaster Temporary Employee)
US Department of Homeland Security/FEMA
09.2003 - 12.2007
- Call contact center caseworker for federal disaster aide programs; assisting with housing re-certification, emergency housing, home repair grants and rental assistance. Analyzed applicant information and documents to determine needs and provided referrals to the appropriate disaster aide programs, community resources, or other federal, state, and local agencies. Researched all aspects of case, including correspondence, inspection decisions and previous eligibility determinations for initial and supplemental claims to determine eligibility.
Education
Diploma -
Quince Orchard High School
Gaithersburg, MD08-1997
Skills
- English documentation assessment
- SharePoint administration
- Proficient in computer applications
- Experience with SAP systems
- New employee onboarding
- Leadership experience
- Process optimization
- Supply chain management
- Proficient in EDI processes
- Effective time management
- Adaptable learner
- Customer service representative
- Accounts receivable processing
- Team leadership
- Invoice processing
Accomplishments
- Hertz New Hire Spotlight 2025
- Leadership Achievement Award 2016
Certification
Driver's License
Timeline
Management Associate I (former Manager Trainee)
Hertz Car Rental Agency
02.2025 - Current
Community Representative
Upshift Work LLC
07.2023 - 04.2024
HR Support Specialist
The Janus Firm
12.2020 - 06.2023
Passenger Service Agent
Worldwide Flight Services
07.2019 - 02.2020
Customer Service Tech Support Agent
Sutherland Global
06.2016 - 06.2019
Lead Logistics Tasker
Amware Logistics
01.2014 - 05.2016
Economic Support Specialist, FICM I
Dekalb County-DFCS
09.2012 - 01.2014
NW Plant Administrator
Linens of The Week
02.2008 - 08.2012
Human Service Specialist I (DTE-Disaster Temporary Employee)
US Department of Homeland Security/FEMA
09.2003 - 12.2007
Diploma -
Quince Orchard High School
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