Malaya Barnes
Summary
Adept at fostering positive dining experiences, I excelled at Huey Magoo's Chicken by enhancing customer satisfaction and maintaining high service standards, even under pressure. My proficiency in cash handling and a team-player attitude contributed significantly to operational efficiency and guest service excellence, embodying a commitment to quality and teamwork.
Friendly and customer-focused with natural ability to create welcoming environments. Possesses foundational knowledge of customer service principles and point-of-sale systems. Dedicated to enhancing guest experiences and maintaining positive atmosphere.
Developed strong communication and interpersonal skills in fast-paced customer service environment. Demonstrated ability to manage multiple tasks and provide exceptional service to guests. Seeking to transition into new field where these skills can be effectively utilized and expanded.
Overview
2
2
years of professional experience
Work History
Front of House Employee
Huey Magoo's Chicken
02.2023 - Current
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Helped guests at tables when in need of assistance.
- Contributed to team efficiency by promptly completing side work tasks during downtime periods.
- Established welcoming atmosphere by greeting each guest warmly.
- Reset tables between guests by restocking low items and wiping down surfaces.
- Supported back of house staff by relaying guest feedback and coordinating special requests or dietary restrictions.
- Built rapport with regular customers by remembering names, preferences, or personal details that enhanced their experience at the establishment.
- Managed phone lines, taking reservations, processing takeout orders, and addressing any customer concerns with professionalism.
- Participated in staff training sessions to stay updated on industry trends and improve overall service quality.
- Balanced daily cash drawers accurately while adhering to proper cash handling procedures set forth by management.
- Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Accurately operated cash register to process customer payments.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
Education
High School Diploma -
Archer High School
Lawrenceville, GA05-2025
No Degree -
Maxwell High School
Lawrenceville, GA05-2024
Skills
- Team player attitude
- Positive demeanor
- Cash handling proficiency
- Up-selling strategies
- Greeting guests
- Training and mentoring
- Stock management
- Guest service
- Cleaning and sanitation
- Cleaning and organization
- Food and beverage preparation
- Foodservice
Extracurricular activities
- Basketball cheer
- Football cheer
- Comp cheer
- Track and field
Timeline
Front of House Employee
Huey Magoo's Chicken
02.2023 - Current
High School Diploma -
Archer High School
No Degree -
Maxwell High School
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