Malaya Howard
Champaign,IL
Summary
Dynamic supervisor with a proven track record at Home Depot, excelling in staff management and strategic planning. Enhanced team performance through effective training and mentoring, while implementing process improvements that streamlined operations. Committed to customer service excellence, fostering a motivated workforce to achieve organizational goals.
Overview
6
6
years of professional experience
Work History
Supervisor
Home Depot
01.2025 - Current
- Supervised daily operations to ensure adherence to safety standards and efficiency protocols.
- Mentored team members, fostering skill development and enhancing overall performance.
- Implemented process improvements that streamlined workflows and reduced turnaround times.
- Coordinated schedules and workloads to optimize resource allocation and team productivity.
- Conducted regular performance evaluations, providing constructive feedback to enhance employee growth.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Helped meet changing demands by recommending improvements to business systems or procedures.
Floor Care Technician
Carle Foundation Hospital
08.2023 - 12.2024
- Executed floor cleaning procedures using specialized equipment and techniques.
- Maintained cleanliness and safety compliance in high-traffic hospital areas.
- Operated various floor care machines to enhance surface appearance.
- Assisted in training new team members on proper cleaning protocols.
Member Service Representative
Costco
02.2022 - 06.2023
- Assisted members with account inquiries, ensuring prompt and accurate responses.
- Processed transactions efficiently, maintaining high levels of accuracy in financial operations.
- Educated members about services and products, enhancing overall customer satisfaction.
- Handled member complaints, resolving issues swiftly to maintain positive relationships.
Waitstaff
Clark Lindsey
01.2021 - 12.2021
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
Dietary Aide
Amber Glen
12.2019 - 11.2020
- Assisted in meal preparation and assembly according to dietary guidelines.
- Maintained cleanliness and organization of kitchen and dining areas.
- Supported dietary staff with nutritional assessments and patient meal preferences.
- Collaborated with team members to ensure timely service of meals to residents.
- Monitored inventory levels and reported shortages to management promptly.
Education
High School Diploma -
Parkland College
Champaign, IL05-2026
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Employee motivation
- Decision-making
- Complex Problem-solving
- Strategic planning
- Staff discipline
- Team building
Timeline
Supervisor
Home Depot
01.2025 - Current
Floor Care Technician
Carle Foundation Hospital
08.2023 - 12.2024
Member Service Representative
Costco
02.2022 - 06.2023
Waitstaff
Clark Lindsey
01.2021 - 12.2021
Dietary Aide
Amber Glen
12.2019 - 11.2020
High School Diploma -
Parkland College
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