Malaya Kofford
Summary
Compassionate healthcare professional with over 8 years of experience in administration, child care, customer service, and event coordination. Skilled in managing patient communication, scheduling, and daily office operations, while fostering positive relationships with patients and colleagues. Demonstrates adaptability in high-pressure situations, ensuring compliance with policies to maintain safe environments.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Patient care Tech
McKay Dee
10.2024 - Current
- Support pediatric behavioral health patients through close observation, emotional support, redirection, and de-escalation.
- Provide compassionate, hands-on care to patients in a hospital setting.
- Monitored patients through one-to-one and two-to-one observation assignments.
- Documented patient information accurately in medical records
- Vital signs and reporting
- Coordinated with team members to optimize patient care and support seamless workflow.
- Adapt quickly to different patient assignments staffing needs unit routes and levels of patient acuity
- Flexible with assignments, scheduling, and changing staffing needs
- Strong communication with nurses and other healthcare professionals
- Ensured compliance with HIPAA regulations regarding patient information
- Provided steady support in emergency situations to maintain patient safety during high-stress situations
- Willing to support multiple units and take on unfamiliar assignments
- Maintained patient safety by rigorously adhering to established protocols, ensuring dignity and quality care.
administrative Assistance
Prevent Child Abuse Utah
03.2022 - 09.2024
- Managed staff schedules, office responsibilities, phone calls, records, and organizational needs.
- Supported staff and streamlined daily administrative operations in nonprofit environment.
- Answered phone calls, responded to questions, and directed callers to the appropriate staff member.
- Communicated professionally with staff, families, community members, and outside organizations.
- Coordinated community events and fundraising activities, enhancing community engagement.
- Assisted with planning and organizing an annual golf tournament.
- Maintained financial records and assisted with bookkeeping, ensuring accuracy and compliance.
Receptionist/Aide
Physical Therapy and Sports Medicine
07.2021 - 02.2022
- Welcomed patients, completed check-in procedures, and scheduled appointments.
- Managed phone calls and emails, accurately documenting patient information to ensure seamless communication.
- Supported patients and staff in high-traffic physical therapy clinic, enhancing patient experience.
- Maintained cleanliness and readiness of therapy equipment and treatment areas for optimal patient care.
- Processed payments and provided accurate receipts and billing information.
- Verified visitors and helped maintain a safe and professional office environment.
Laboratory/Technician
Capstone
01.2021 - 07.2021
- Prepared materials and operated production equipment, ensuring compliance with established procedures.
- Adhered to safety standards and manufacturing practices, promoting a safe working environment.
- Executed assigned tasks accurately, contributing to overall team objectives in production.
- Cleaned and organized work area daily for optimal productivity.
Receptionist/Aide
Discovery club house
05.2019 - 02.2021
- Supervised children and supported the daily operation of the childcare center.
- Coordinated staff management, organized classrooms, and scheduled activities to support efficient center operations.
- Monitored children, visitors, and potential hazards to ensure a safe environment for all.
- Developed and led age-appropriate educational activities and lesson plans.
- Provided one-to-one and small-group support to children with academic or behavioral needs.
- Communicated with parents, teachers, and administrators regarding student needs and progress.
- Documented attendance, meals, naps, incidents, and daily activities.
- Created engaging activities that fostered children's learning and development.
Education
Associates - CNA/BLS
Weber State
Ogden, UT01-2025
Skills
- Patient-centered care
- Behavioral support
- Crisis response
- Patient information tracking
- Care coordination
- Staff coordination
- Operational organization
- Strategic problem-solving
- Adaptability and resourcefulness
- Preventive measures
- Team leadership
- Collaborative teamwork
- Conflict resolution
- Resilience under pressure
- Patient advocacy
- Personable communication
Certification
- CNA
- BLS
- RQI
Timeline
Patient care Tech
McKay Dee
10.2024 - Current
administrative Assistance
Prevent Child Abuse Utah
03.2022 - 09.2024
Receptionist/Aide
Physical Therapy and Sports Medicine
07.2021 - 02.2022
Laboratory/Technician
Capstone
01.2021 - 07.2021
Receptionist/Aide
Discovery club house
05.2019 - 02.2021
Associates - CNA/BLS
Weber State