Malaya Williams
Arlington ,Tx
Summary
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
3
3
years of professional experience
Work History
Night Auditor
Loews Hotels
Arlington, TX
01.2024 - Current
- Greeted arriving guests and checked them in to their rooms.
- Prepared detailed audit reports at the end of each shift.
- Reported any discrepancies immediately upon discovering them.
- Resolved customer issues quickly while maintaining a high level of professionalism.
- Ensured that all front desk personnel followed established procedures for guest check-in and check-out policies.
- Answered telephone calls from customers related to billing inquiries or complaints.
- Received payments from customers via cash or credit cards.
- Monitored hotel occupancy, rate availability, and special requests or needs of guests.
- Coordinated with guest services and concierge team to meet guest needs.
Key Holder/Administrative Assistant
Estee Lauder
Arlington , TX
08.2023 - Current
- Analyzed weekly reports on sales trends, labor costs, shrinkage rates to identify opportunities for improvement
- Provided excellent customer service by greeting customers in a friendly manner and responding to inquiries promptly.
- Developed schedules for associates based on needs of the business.
- Supervised bank deposits and security procedures to support store opening and closing.
- Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
- Managed daily office operations and maintained a clean and efficient workspace.
- Provided customer service, addressing inquiries and resolving issues promptly.
- Conducted research and compiled data for reports and projects.
- Handled incoming and outgoing mail and packages, including preparation for shipping.
Administration Assistant
Adebayo & Adebayo
Arlington, TX
06.2021 - 04.2024
- Coordinated and scheduled meetings, including room reservations, catering, and technical setup, for seamless execution.
- Managed daily office operations and maintained office supplies inventory, ensuring efficient workplace functionality.
- Proofread content for typo-free emails and documentation.
- Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Responded to customer issues to provide immediate resolution and improve retention.
- Conducted research, compiled and typed statistical reports, synthesized information and provided excellent communication to disseminate information throughout organization.
Education
Bachelor of Science - Information Technology
The University of Texas At Arlington
Arlington, TX12-2025
Associate of Arts - Information Technology
Tarrant County College District
Fort Worth, TX12-2024
High School Diploma -
Duncanville High School
Duncanville, TXSkills
- Appointment Scheduling
- Data Entry
- Clerical Support
- Office Administration
- Travel Coordination
- Document Control
- Spreadsheets
- Writing reports
- Data Collection
- Inbound and Outbound Calling
- Account updating
- Information Security
- Call Management
- Scheduling
- Typing proficiency
- Microsoft PowerPoint
- Office equipment proficiency
- Critical Thinking
- Microsoft Excel
- Adaptive team player
- Microsoft Outlook
- Technical Support
Timeline
Night Auditor
Loews Hotels
01.2024 - Current
Key Holder/Administrative Assistant
Estee Lauder
08.2023 - Current
Administration Assistant
Adebayo & Adebayo
06.2021 - 04.2024
Bachelor of Science - Information Technology
The University of Texas At Arlington
Associate of Arts - Information Technology
Tarrant County College District
High School Diploma -
Duncanville High School