Malayasia Wallace
Hyattsville,MD
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
12
12
years of professional experience
Work History
Office Secretary
Natural Resource Police
2023.01 - Current
- Responsible for ensuring accurate law enforcement records are collected, processed, maintained and disseminated as mandated by law and as required by departmental policy for the furtherance of the protection of Maryland's Natural Resources and for the safety of the public and the law enforcement officers of the department.
- Assist other personnel in the unit, as well as to review work for accuracy and to train and guide other personnel with less experience and/or knowledge in the many aspects of law enforcement records maintenance.
- Researches, prepares, and directs tax studies for internal and external sources.
- Controls access to Police Department secured areas; monitors the departments closed circuit camera and intercom systems
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Contributed to a positive work environment by maintaining a professional demeanor and offering assistance when needed.
- Maintained confidentiality while handling sensitive information related to personnel matters or company projects.
- Served as the primary point of contact for incoming visitors and phone calls, directing them efficiently to appropriate parties.
- Received incoming mail and evaluated and distributed correspondence requiring priority attention.
- Ensured office equipment was always functioning optimally through regular maintenance checks avoiding any disruptions in daily tasks.
- Facilitated effective communication between team members by distributing relevant memos and announcements in a timely manner.
- Provided administrative support during high-pressure situations enabling seamless workflow.
POLICE DISPATCHER
NATURAL RESOURCE POLICE
2017.06 - 2023.01
- Monitoring and recording location of on-duty police officers
- Taking both 911 and non-emergency calls for service
- Performing driver's license and wanted person's queries
- Assigning case numbers and recording case notes
- Using computers and computer-aided dispatch
- Monitoring police radio traffic
- Operating police radios
- Dispatching patrol officers to calls for service
- Providing assistance to officers by contacting other services as needed
- Certified in CAD and also Meters
- Validating warrants is also a part of my job description.
- Handled sensitive situations with professionalism, maintaining confidentiality while collecting necessary information from callers for effective intervention.
- Coordinated multi-agency responses for large-scale incidents, resulting in effective resource allocation and successful outcomes.
- Managed high-stress situations effectively, utilizing active listening skills and empathy to provide support to those involved in emergencies or traumatic events.
- Maintained a calm and reassuring presence during high-pressure situations, ensuring clear communication between callers, officers, and other agencies involved in emergency response.
CORRECTIONAL OFFICER
DEPARTMENT OF PUBLIC SAFETY AND CORRECTIONAL SERVICES
2015.06 - 2018.08
- Enforce rules and keep order within the prisons
- Supervised activities of 60 or more inmates
- Aid in rehabilitation and counseling of offenders
- Inspect facilities to ensure that it meet standards
- Report on inmate conduct.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Conducted routine and emergency head counts.
- Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
- Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
NATIONAL GUARD
ARMY
2012.10 - 2018.06
- Primarily responsible for supervising and performing maintenance and recovery operations on wheeled vehicles and associated items, as well as heavy-wheeled vehicles and select armored vehicles
- Proactively identified and solved complex problems impacting operations on missions and periods of activation.
- Responded quickly to alarms or other emergencies while coordinating with local law enforcement when necessary for swift resolution of incidents.
- Upheld a professional appearance and demeanor while on duty, projecting authority and confidence to deter potential threats and instill trust in clients.
- Collaborated with team members for seamless coordination, ensuring comprehensive coverage of all assigned areas.
- Maintained order during events with efficient crowd control techniques and clear communication with event staff.
- Enhanced security measures by conducting thorough patrols, monitoring CCTV systems, and maintaining a strong presence in designated areas.
Education
Public Safety Telecommunication -
APCO International
Online01.2018
Correctional Training -
Baltimore Community College
Baltimore, MD08.2015
Criminal Justice Major 20+ Credits -
Suffolk Community College
New York, NY07.2012
High School Diploma -
Central Islip Senior High School
New York, NY06.2011
Skills
- Problem Solving
- Ability to Follow Orders
- Ability to stay calm in challenging and dangerous situations
- Critical thinking and observation
- Capacity for Compassion and Respect
- Effective Communication Skills
- Conflict Resolution
- Scheduling appointments
- File Management
- File Organization
- Reception oversight
- Document Scanning
- Spreadsheet development
- Verbal Communication
- Schedule Management
- Proofreading
- Typing Speed
- Database entry
- Staff Support
- Database Administration
- Organization
- Office Administration
- Meeting Support
- Database Management
- Document Preparation
- Customer Service
- Keyboarding skills
- Multi-Line Phone Systems
- Microsoft Office
- Multitasking and Time Management
- Fast Learner
- Clerical Support
- Social media knowledge
- Excel spreadsheets
- Customer and client relations
- Multi-Line Telephone Systems
- Critical Thinking
- Employee Communications
References
- Corey Maker, 410-209-0970, Correctional Officer, Ten Years
- Ashley Combs, 386-405-2699, Police Dispatcher, Seven Years
- Christopher Watkins, 443-310-8112, Army Sergent, Eight Years
Timeline
Office Secretary
Natural Resource Police
2023.01 - Current
POLICE DISPATCHER
NATURAL RESOURCE POLICE
2017.06 - 2023.01
CORRECTIONAL OFFICER
DEPARTMENT OF PUBLIC SAFETY AND CORRECTIONAL SERVICES
2015.06 - 2018.08
NATIONAL GUARD
ARMY
2012.10 - 2018.06
Public Safety Telecommunication -
APCO International
Correctional Training -
Baltimore Community College
Criminal Justice Major 20+ Credits -
Suffolk Community College
High School Diploma -
Central Islip Senior High School
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