Malayceia Moore
Detroit,MI
Summary
Seasoned Program Coordinator with broad-ranging expertise in operations management and financial administration. Highly skilled in overseeing budget planning and championing strategic visions. Committed to driving teams toward success and sustaining organizational missions.
Energetic professional equipped to handle demanding workloads covering regular and special events programming. Works smoothly at all levels to meet creative, technical and operational goals. Excels at promotions and materials management.
Overview
8
8
years of professional experience
Work History
Program Coordinator
Home lifestyles inc.
St.Claire Shores , MI
02.2016 - 11.2019
- Drafted communications about upcoming events or changes in policy and procedures for internal distribution.
- Served as a liaison between external organizations and partners involved in delivering programming services.
- Developed and implemented program activities according to established goals and objectives.
- Prepared detailed reports for stakeholders, highlighting program achievements and challenges.
- Oversaw the development and distribution of program materials, ensuring quality and accuracy.
- Created and implemented new programming ideas to keep station relevant and growing.
- Incorporated information about coverage goals, available time and viewer demographics to optimize schedule programming.
Manager
Quest inc
Detroit, MI
01.2013 - 01.2016
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Created monthly reports for senior management summarizing operational performance metrics.
- Coached, mentored and trained team members in order to improve their job performance.
- Proficient In Microsoft office for scheduling
Sales Representative
Macy's
Detroit, MI
01.2012 - 06.2013
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Generated new sales leads through cold calling and networking activities.
- Conducted market research to identify potential customers and their needs.
- Analyzed customer feedback to improve products and services.
- Organized client visits, presentations, product demonstrations and trade shows.
- Provided technical support for customers using the company's products or services.
- Created detailed reports on daily, weekly, and monthly sales activity.
- Negotiated pricing contracts with customers to maximize profits.
- Performed regular follow-ups with prospects to close deals in a timely manner.
- Utilized CRM software tools to track progress of each sale cycle stage.
- Answered inquiries from prospective customers regarding features of products and services offered.
- Developed key customer relationships to increase sales.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
Education
GED -
Detroit Department of Education
Detroit, MI12-2010
Skills
- Program branding
- Onsite tours
- Sales partnership development
- Marketing materials
- Staff development expertise
- Generating schedules
- Data Analysis
Timeline
Program Coordinator
Home lifestyles inc.
02.2016 - 11.2019
Manager
Quest inc
01.2013 - 01.2016
Sales Representative
Macy's
01.2012 - 06.2013
GED -
Detroit Department of Education