Malayia Royall
Fayetteville,NC
Summary
Professional with experience in healthcare support, skilled in managing patient interactions and administrative tasks. Known for strong collaboration with teams, adapting to changing needs, and consistently achieving results. Proficient in scheduling, patient communication, and problem-solving, with focus on delivering quality service and ensuring patient satisfaction. Reliable and flexible, contributing effectively to team goals and patient care excellence. Demonstrate strong leadership skills proven through previous management experience in hospitality industry.
Overview
6
6
years of professional experience
Work History
Patient Service Representative
Tidewater Physicians Multispecialty Group
09.2023 - 10.2024
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
Manager
GotFish LLC
10.2022 - 08.2023
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by maintaining open lines of communication, and ensuring high-quality service delivery.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Reconciled cash and credit card transactions to maintain accurate records.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
Sales Associate
UPS Store
01.2022 - 05.2022
- Delivered outstanding customer service to walk-in customers and telephone inquiries
- Took ownership of the customer's shipping needs and offers viable solutions
- Took action to learn all product and service offerings, alternative solutions, and industry trends
- Communicated with customers (verbally and via email, letter, or fax) to reconcile customer accounts, which will involve requesting past due payments and investigating discrepancies
- Communicated effectively and continuously practices good listening with customers, co-workers, vendors, and leadership
- Opened and/or closed the store and perform end-of-day accounting, etc.
- Maintained a clean and safe working environment.
Cashier
GotFish LLC
06.2020 - 01.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Front Crew Member
Chic-Fil-A
10.2018 - 06.2020
- Worked front counter, drive-thru and other areas.
- Demonstrated exceptional multitasking abilities while managing multiple orders during busy shifts without compromising quality or service standards.
- Took orders, prepared meals, and collected payments.
- Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to achieve daily goals, maintaining excellent communication and teamwork.
Education
Associate of Science - Liberal Arts
Thomas Nelson Community College
Hampton, VA03-2021
Skills
- Customer Service
- HIPAA Compliance
- Insurance Verification
- Medical terminology knowledge
- Appointment Scheduling
- Patient confidentiality
- Patient Intake
- Payment Collection
- Scheduling appointments
- Medical insurance
- Data entry proficiency
- Office Administration
Timeline
Patient Service Representative
Tidewater Physicians Multispecialty Group
09.2023 - 10.2024
Manager
GotFish LLC
10.2022 - 08.2023
Sales Associate
UPS Store
01.2022 - 05.2022
Cashier
GotFish LLC
06.2020 - 01.2022
Front Crew Member
Chic-Fil-A
10.2018 - 06.2020
Associate of Science - Liberal Arts
Thomas Nelson Community College
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