Malayna Alvarez
Muskegon,MI
Summary
Customer-oriented Concession Stand Worker exceptionally talented at maintaining top-rate customer service standards during high-volume, fast-paced operations. Successfully operates cash registers, prepares customer orders and organizes work stations. Tidy and hardworking individual possessing outstanding communication skills.
Overview
10
10
years of professional experience
2
2
years of post-secondary education
Work History
Softball Player
Mona Shores High School
Muskegon, MI
02.2021 - Current
- Exhibited excellent teamwork and strong work ethic.
- Developed and maintained key relationships with fellow athletes, coaching staff and school administrators and professors.
- Trained extensively 10 hours per week for upcoming competitions to perform at top-level.
- Effectively communicated with diverse group of athletes, coaches and game officials using dynamic listening and open-ended questioning skills.
- Attended all practices, meetings and workouts on time.
- Managed time effectively while traveling for games, attending practice and going to classes.
- Determined areas in need of improvement and optimized strategies to strengthen performance.
- Applied discipline and sense of responsibility toward all team and personal activities.
Concession Stand Worker
Kevin Youmans
Muskegon, MI
03.2014 - 06.2022
- Prepared quality products while maintaining proper food safety practices, portion control, and presentation within service goal times.
- Maintained high standards of customer service in high-volume, fast-paced operations.
- Maintained clean service area by scrubbing counters and cleaning dishes.
- Prepped food items for later use to save staff time during busy hours.
- Handled all guest concerns, questions and complaints to boost customer service ratings.
- Used cash register to tender change and process cash and credit card payments.
- Managed refreshment stand and food concessions at sporting events.
- Informed supervisors when equipment was not functioning properly to promote quick issue resolution.
- Cooked and packaged batches of food prepared to order or kept hot until needed.
- Corrected order issues, provided refunds, and replaced items.
- Returned unused food items to designated storage areas.
- Consistently provided friendly service to promote better customer engagement.
- Handled cash and processed payments.
Education
No Degree -
Mona Shores High School
Muskegon, MI 09.2020 - Current
Skills
Friendly and helpful
Timeline
Softball Player
Mona Shores High School
02.2021 - Current
No Degree -
Mona Shores High School
09.2020 - Current
Concession Stand Worker
Kevin Youmans
03.2014 - 06.2022
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