Malayna Alvarez
Muskegon,MI
Summary
Customer-oriented Concession Stand Worker exceptionally talented at maintaining top-rate customer service standards during high-volume, fast-paced operations. Successfully operates cash registers, prepares customer orders and organizes work stations. Tidy and hardworking individual possessing outstanding communication skills.
Overview
10
10
years of professional experience
2
2
years of post-secondary education
Work History
Softball Player
Mona Shores High School
Muskegon, MI
02.2021 - Current
- Exhibited excellent teamwork and strong work ethic.
- Developed and maintained key relationships with fellow athletes, coaching staff and school administrators and professors.
- Trained extensively 10 hours per week for upcoming competitions to perform at top-level.
- Effectively communicated with diverse group of athletes, coaches and game officials using dynamic listening and open-ended questioning skills.
- Attended all practices, meetings and workouts on time.
- Managed time effectively while traveling for games, attending practice and going to classes.
- Determined areas in need of improvement and optimized strategies to strengthen performance.
- Applied discipline and sense of responsibility toward all team and personal activities.
Concession Stand Worker
Kevin Youmans
Muskegon, MI
03.2014 - 06.2022
- Prepared quality products while maintaining proper food safety practices, portion control, and presentation within service goal times.
- Maintained high standards of customer service in high-volume, fast-paced operations.
- Maintained clean service area by scrubbing counters and cleaning dishes.
- Prepped food items for later use to save staff time during busy hours.
- Handled all guest concerns, questions and complaints to boost customer service ratings.
- Used cash register to tender change and process cash and credit card payments.
- Managed refreshment stand and food concessions at sporting events.
- Informed supervisors when equipment was not functioning properly to promote quick issue resolution.
- Cooked and packaged batches of food prepared to order or kept hot until needed.
- Corrected order issues, provided refunds, and replaced items.
- Returned unused food items to designated storage areas.
- Consistently provided friendly service to promote better customer engagement.
- Handled cash and processed payments.
Education
No Degree -
Mona Shores High School
Muskegon, MI 09.2020 - Current
Skills
Friendly and helpful
Organized multi-tasker
Fast and efficient service worker
Cleaning and organization
Cash Handling
Flexible and Adaptable
Teamwork and Collaboration
Time management skills
Basic math skills
Leadership Skills
Written and verbal communication
Timeline
Softball Player
Mona Shores High School
02.2021 - Current
No Degree -
Mona Shores High School
09.2020 - Current
Concession Stand Worker
Kevin Youmans
03.2014 - 06.2022