Malayna Montes
Belton,MO
Summary
Reliable individual experienced in management and customer service. Proven track record of success in leading and motivating teams, enforcing policies and procedures, and delivering exceptional customer service. Expert in inventory management, staff training, and problem solving. Highly organized with excellent communication skills and a passion for science and learning.
Overview
9
9
years of professional experience
Work History
Central Sterile Processing Technician
Hennessy Research Associates
Overland Park, KS
11.2025 - Current
- Sterilized instruments and medical equipment following established protocols.
- Operated and maintained sterilization equipment to ensure compliance with safety standards.
- Implemented process improvements that enhanced efficiency in instrument preparation workflows.
- Conducted routine quality control checks on sterilization processes to ensure accuracy and safety.
- Fostered a team-oriented environment by actively participating in staff meetings, sharing knowledge with peers, and providing constructive feedback on departmental performance.
- Managed daily workloads efficiently using advanced knowledge of research terminology and instrumentation requirements specific to various procedures.
- Minimized instrument damage through meticulous inspection, identification of defects, and prompt reporting to supervisors for repair or replacement decisions.
Shift Manager
Starbucks
Lee's Summit, MO
01.2021 - 10.2025
- Balanced cash drawers and resolved financial discrepancies using receipts and financial documents.
- Addressed customer complaints and resolved conflicts.
- Taught newly hired team members and shift managers business policies and procedures.
- Prepared and submitted daily reports to management.
- Tracked store inventories and replenished item levels by ordering new products.
- Identified areas of improvement within the team and implemented strategies to increase productivity.
- Provided coaching and mentoring sessions to help employees reach their goals.
- Supervised daily operations, ensuring compliance with quality and safety standards.
- Developed schedules to maintain adequate staffing while meeting business needs.
- Led training sessions to improve staff competency in beverage preparation and customer interaction skills.
Target Team Member
Target
Kansas City, MO
06.2019 - 12.2021
- Gained valuable experience in a fast-paced environment by quickly learning new processes, procedures, and systems.
- Communicated effectively with customers, supervisors, and team members.
- Performed opening and closing duties, including store cleaning and restocking.
- Arrived on time for shifts and adhered to company dress code guidelines.
- Developed strong customer service skills and interpersonal communication abilities by working with a diverse group of customers.
- Greeted customers and answered questions regarding products and promotions.
- Adapted quickly to changing priorities and demonstrated flexibility in responding to customer needs.
- Demonstrated excellent organizational and problem-solving skills while managing multiple tasks simultaneously.
Receptionist
Saint Mary-of-the-Woods College
Terre Haute, IN
10.2017 - 05.2018
- Greeted visitors warmly and ensured they had a positive experience.
- Answered phones professionally in accordance with organizational protocols.
- Assisted with administrative tasks such as filing documents, copying materials.
- Maintained accurate records of all incoming calls, messages, and visitors.
- Maintained confidentiality of sensitive information obtained through job duties.
- Signed for incoming deliveries and notified employees of packages.
Education
Bachelor of Science (B.S.) - Biological Sciences
Arizona State University
Tempe, AZ, US03-2027
Skills
- Punctual and reliable
- Problem-solving abilities
- Adaptability and flexibility
- Work Planning and Prioritization
- Employee training
- Attention to detail
- Team collaboration
- Sterilization techniques
- Ethics and confidentiality
- Workplace safety
- Chemical handling
- Quality control
Timeline
Central Sterile Processing Technician
Hennessy Research Associates
11.2025 - Current
Shift Manager
Starbucks
01.2021 - 10.2025
Target Team Member
Target
06.2019 - 12.2021
Receptionist
Saint Mary-of-the-Woods College
10.2017 - 05.2018
Bachelor of Science (B.S.) - Biological Sciences
Arizona State University