Summary
Overview
Work History
Education
Skills
Timeline
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Malayna A. Andino

Client Relations Lead
San Tan Valley,AZ

Summary

Detail-oriented and client-focused professional with a track record in delivering high-quality service solutions, system implementation support, and partner communications across international markets. Managed complex client portfolios, facilitated contract execution, coordinated training logistics, and served as a critical liaison between cross-functional teams. Skilled in streamlining service delivery processes, managing project timelines, and ensuring alignment with client requirements. Adept at driving operational efficiency, resolving client issues with professionalism and urgency, and supporting ongoing platform and program enhancements. Brings a strong foundation in stakeholder communication, systems coordination, and process improvement—well-positioned to contribute to bswift’s client success and service excellence.

Overview

11
11
years of professional experience

Work History

Student Clinician

The Roosevelt Health Center
08.2024 - Current
  • Conducted detailed patient assessments and developed individualized care plans.
  • Actively sought mentorship and feedback to improve performance, demonstrating a commitment to continuous learning and process improvement.
  • Maintained confidentiality and compliance with HIPAA, ensuring high standards of data protection and regulatory adherence.
  • Individualized strategies to meet the evolving needs of diverse patients, showing flexibility and responsiveness.
  • Applied evidence-based approaches to achieve patient-centered goals.
  • Built rapport through active listening and empathy, maintaining strong patient relationships and ensuring satisfaction throughout.

Medical Receptionist

East Valley Naturopathic Doctors
08.2020 - 08.2021
  • Managed scheduling, intake, and billing processes with precision, ensuring a smooth and organized patient experience from start to finish.
  • Delivered high-quality, empathetic service in a fast-paced environment, fostering a welcoming and professional atmosphere for all patients.
  • Enhanced front-end operations by promptly addressing inquiries and resolving concerns, contributing to increased satisfaction and service efficiency.
  • Maintained accurate and confidential records, demonstrating attention to detail and adherence to data compliance standards.
  • Supported patients in completing necessary documentation, ensuring information was collected accurately and efficiently.
  • Acted as a communication liaison between patients, healthcare providers, and third-party vendors.
  • Managed high call volumes and multitasked effectively, consistently maintaining professionalism and patient-focused communication.

Partner Services Executive - North & South America

TSA Training Solutions - A FPG Company
01.2014 - 01.2015
  • Partnered with Business Developers to implement customized training solutions designed to enhance revenue management and performance across the North and South American hospitality markets.
  • Acted as a strategic liaison between clients, trainers, and internal stakeholders, ensuring seamless delivery of services and alignment with client expectations.
  • Managed client onboarding post-sale, including drafting business agreements, overseeing contract execution, and coordinating training schedules.
  • Maintained and updated internal systems with training logistics, while coordinating international travel, calendars, and accommodations for training teams—demonstrating strong project management and attention to detail.
  • Consistently met monthly sales quotas by executing 20+ contracts and ensuring timely delivery of services.
  • Facilitated client communications and scheduling for follow-up engagements, supporting long-term client satisfaction and service continuity.
  • Oversaw a diverse portfolio of high-profile, global clients across multiple brands, demonstrating experience in managing complex accounts and delivering tailored service solutions.

Education

N.D. - Naturopathic Medicine

Sonoran University of Health Sciences
Tempe, Arizona
05.2001 -

Bachelor of Science - Psychology

Liberty University
Lynchburg, VA
05.2001 -

Skills

    Client Relationship Management

    Service Implementation Coordination

    Contract Execution & Compliance

    Project Timeline Management

    Multi-Brand Account Management

    Client-Facing Presentation Skills

    Professional Verbal and Written Communication

    Adaptability

    Global Training Logistics

    Cross-Functional Team Collaboration

Timeline

Student Clinician

The Roosevelt Health Center
08.2024 - Current

Medical Receptionist

East Valley Naturopathic Doctors
08.2020 - 08.2021

Partner Services Executive - North & South America

TSA Training Solutions - A FPG Company
01.2014 - 01.2015

N.D. - Naturopathic Medicine

Sonoran University of Health Sciences
05.2001 -

Bachelor of Science - Psychology

Liberty University
05.2001 -

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Malayna A. AndinoClient Relations Lead