Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Malaysha Cravey

New Hyde Park

Summary

Experienced Community Technician with focus on supporting, educating and connecting community members. Strengths include critical thinking, problem-solving and outstanding interpersonal skills developed through direct interaction with diverse populations. Previous roles involved successful implementation of community development strategies, improving local engagement and fostering a strong sense of unity among members. Efficient medical secretary and administrative assistant with background in managing front office operations, patient scheduling, and record-keeping within healthcare settings. Skilled in maintaining confidentiality of patient information, improving office workflows, and supporting clinical staff with administrative tasks. Demonstrated ability to enhance patient satisfaction through effective communication and organizational skills. Made impactful contributions to previous workplaces by streamlining appointment processes and reducing waiting times for patients. Sympathtic personal care aide with several years of experience supporting patients with activities of daily living. Professional and clear communicator when instructing and assisting patients as well as when reporting information to healthcare team and supervisors.

Overview

8
8
years of professional experience

Work History

Community Technician( Per Diem)

BRC
New York
09.2024 - Current
  • Provided assertive community-based rehabilitation and case management services to high-risk mentally ill patients. In a homeless shelter setting.
  • Greet and direct clients to appropriate services, assist with meal preparation, and serving, help maintain client's needs.
  • De-escalating situations, providing emergency response and crisis intervention, and serving as a primary point of contact for emergency responders.
  • Providing basic first aid, CPR, and Narcan when needed.

Paraprofessional

United Staffing Agency
New York
11.2023 - Current
  • Provided one-on-one support to students requiring additional assistance with assignments.
  • Managed daily attendance and reported absences and tardies to appropriate personnel for parental notification.
  • Backed up lessons with personal support, small group instruction and hands-on activities.
  • Collaborated with teachers to adapt materials to meet diverse learning needs.
  • Administered assessments to determine student's academic performance levels.
  • Assisted in the development and implementation of individualized education plans for students with special needs.

DSP

Shema Kolainu- Hear Our Voices
New York
10.2023 - Current
  • Consulted with client care team to continually update care plans.
  • Recorded client status progress and challenges in logbooks and reports.
  • Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
  • Monitored health and well-being of clients and reported significant health changes.
  • Built strong and trusting rapport with clients and loved ones.
  • Instructed family members on how to provide bedside care.

Patient Service Representative

Lenox Hill Radiology & Medical Imaging Associates P.C.
New York
01.2023 - 10.2023
  • Adhered to HIPAA regulations when handling confidential patient information.
  • Contributed to team meetings, sharing insights and strategies for improving patient access services.
  • Reported liabilities and risk management concerns to supervisor for review.
  • Processed referrals from primary care physicians to specialists for further treatment or evaluation.
  • Performed administrative duties such as filing, faxing, photocopying.
  • Greeted patients upon arrival and directed them to the appropriate area.
  • Assisted with scheduling follow-up appointments according to provider availability.
  • Utilized hospital systems to update patient records, ensuring accuracy and completeness.

Health Information Specialist

Execusearch
New York
04.2020 - 12.2021
  • Assisted nursing and medical staff in clerical duties to support patient care.
  • Maintained confidentiality of patient records in accordance with HIPAA regulations.
  • Assisted in maintaining inventory levels of medical supplies in assigned areas.
  • Transcribed recorded practitioners' diagnoses and recommendations into medical records.
  • Assisted in the preparation of patient care plans in collaboration with nursing staff.
  • Conducted data entry tasks, ensuring the accuracy of patient and administrative information.
  • Reviewed medical records for completeness prior to release or transfer of files.

DSP

Cerebral Palsy Association of New York State
New York
04.2017 - 11.2018
  • Organized oral medications for clients following dosage and schedule requirements.
  • Helped clients get in and out of beds and wheelchairs.
  • Consulted with client care team to continually update care plans.
  • Obtained sources of entertainment for clients to provide full and enjoyable daily activities.
  • Helped clients communicate with loved ones by typing written messages and relaying verbal messages.
  • Assisted clients with maintaining good personal hygiene.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Education

Associate of Science - Medical Aministration

Monroe College
Bronx, NY
07-2025

Skills

  • Medical terminology
  • Patient care management
  • Healthcare administration
  • Data entry accuracy
  • Crisis intervention
  • Regulatory compliance
  • Written communication
  • Organizational skills
  • Administration and management
  • Interpersonal communication
  • Team collaboration
  • EMR / EHR
  • Team leadership
  • Goal setting
  • Suicide prevention strategies
  • Disability services
  • Attention to detail
  • Strategic planning
  • Relationship building
  • Homelessness Issues Understanding
  • Creative
  • Progress evaluations understanding
  • Team player
  • Human Rights Understanding
  • Problem-solving abilities
  • Multitasking
  • Mental health assessment
  • Team building
  • Policy analysis
  • Self motivation
  • Billing
  • Community outreach
  • Behavioral health
  • Time management

References

References available upon request.

Timeline

Community Technician( Per Diem)

BRC
09.2024 - Current

Paraprofessional

United Staffing Agency
11.2023 - Current

DSP

Shema Kolainu- Hear Our Voices
10.2023 - Current

Patient Service Representative

Lenox Hill Radiology & Medical Imaging Associates P.C.
01.2023 - 10.2023

Health Information Specialist

Execusearch
04.2020 - 12.2021

DSP

Cerebral Palsy Association of New York State
04.2017 - 11.2018

Associate of Science - Medical Aministration

Monroe College
Malaysha Cravey