Hi, I’m
Malaysia Aaron
Montgomery,AL
Summary
Personable and dedicated Customer Service Representative with extensive experience in the customer service industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and keeping clients happy. I also excel in all office 360 apps due to passing two computer app classes while enrolled here at AUM.
Overview
5
years of professional experience
Work History
Accredo Specialty Pharmacy-SitelMontgomery, AL
Resolution Team Lead
05.2022 - 03.2023
Job overview
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Collected deposits or payments and arranged for billing.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
Peppertree Steaks N' WinesMontgomery, AL
Front Desk Associate\Receptionist
07.2021 - 11.2022
Job overview
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Delivered friendly and knowledgeable support to current and prospective customers.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Answered phone and emails to make reservations and take guest information.
- Managed customer complaints and rectified issues to complete satisfaction.
- Trained newly hired employees on front desk procedures and business operations.
- Welcomed large volume of guests and improved overall customer service.
Tropical SmoothieMontgomery, AL
Morning Shift Manager
08.2018 - 09.2021
Job overview
- Coached and trained employees and managed daily work assignments to enhance operations.
- Upheld company standards and compliance requirements for operations.
- Positioned skilled staff in key areas throughout shift to optimize station productivity.
- Cross-trained in every store role to maximize operational knowledge.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Scheduled and coordinated the weekly produce trucks.
- Made daily deposits and monitored all monies throughout the day.
- Assigned work and monitored performance of project personnel.
Education
Auburn University-MontgomeryMontgomery, AL
BBA
12.2025
Jefferson Davis High SchoolMontgomery, AL
High School Diploma
05.2020
Skills
- Verbal and Written Communication
- CRM Software
- Call Documentation
- Courteous with Strong Service Mindset
- Data Entry and Maintenance
- Document Management
- Attention to Detail
- Recordkeeping and Bookkeeping
- Business Operations Understanding
- Organization and Efficiency
- Scheduling and Calendar Management
- Reliable and Punctual
- Customer Service-Oriented
- Computer Proficiency
Accomplishments
- Recognized as Employee of the week multiple times due to my always being punctual and never calling out, and for outstanding performance and team contributions.
Timeline
Resolution Team Lead
Accredo Specialty Pharmacy-Sitel
05.2022 - 03.2023
Front Desk Associate\Receptionist
Peppertree Steaks N' Wines
07.2021 - 11.2022
Morning Shift Manager
Tropical Smoothie
08.2018 - 09.2021
Auburn University-Montgomery
BBA
Jefferson Davis High School
High School Diploma