Malaysia Armstrong - Team Leader / Customer Service Team Member

Summary

Results-driven Customer Service Professional with 4 years of experience in fast-paced environments and leadership as a Team Leader. Expertise in customer relations, conflict resolution, employee training, and problem-solving. Demonstrated ability to manage multiple priorities while delivering outstanding service. Seeking roles as Claims Trainee, FNOL Representative, or Customer Service Representative.

Overview

5

years of professional experience

1

Certification

Work History

Team Leader / Customer Service Team Member

Whataburger

Monroe

04.2021 - 11.2025

Provided exceptional customer service in a high-volume environment.
Trained and mentored new employees on customer service standards and company procedures. Resolved customer concerns professionally and efficiently.
Supervised team members and assisted with daily shift operations.
Maintained accurate cash handling and transaction records.• Delegated tasks and supported team performance during busy periods.• Ensured compliance with food safety and sanitation requirements.• Demonstrated strong communication, leadership, and multitasking skills.

Education

Neville High School

Monroe, LA

Some College (No Degree) - General Studies

Louisiana Delta Community College

Monroe, LA

Skills

Customer Service

Conflict Resolution

Team Leadership

Employee Training

Data Entry

Phone Communication

Microsoft Office

Problem Solving

Documentation

Time Management

Cash Handling

Food Safety Compliance