Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Malaysia Clarke

Chicago ,IL

Summary

Proven in enhancing guest experiences at FirstService Residential, I excel in time management and problem-solving, ensuring seamless front office support. Skilled in both cash handling and fostering teamwork, my efforts have consistently elevated guest satisfaction, showcasing a commitment to exceptional service and operational excellence.

Overview

4
4
years of professional experience

Work History

Front Desk Associate

FirstService Residential
01.2022 - 12.2022
  • Handled high-pressure situations calmly, maintaining professionalism at all times.
  • Organized front desk area to maintain a professional and welcoming appearance for guests.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Maintained cleanliness and organization of front desk area.
  • Resolved guest issues effectively, ensuring a positive customer experience.
  • Collected room deposits, fees, and payments.
  • Answered guest questions and offered referrals to local points of interest.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Prepared reports on guest satisfaction levels and other metrics.

Guest Services

Island H2O Live
03.2021 - 12.2021
  • Supported the Rooms Division Manager in developing strategic plans for continuous improvement in guest services standards.
  • Facilitated communication between departments to ensure seamless coordination of guest services and amenities.
  • Hired, trained and managed team of Number Guest Services Representatives successfully.
  • Supported the training of new Guest Services Workers by sharing knowledge and expertise in best practices for exceptional customer service delivery.
  • Trained new hires on company policies, safety protocols, guest services techniques to maintain consistent high-quality service across the crew team.
  • Participated in staff meetings to discuss improvements to guest services and implement new policies or procedures.
  • Promoted efficient communication between departments, resulting in seamless coordination of guest services efforts.
  • Supported resort operations by assisting with lift operations, ticket sales, equipment rentals, and other guest services as needed during peak times.
  • Collaborated with team members to deliver efficient guest services, reducing wait times for attractions.
  • Maintained cleanliness of work sites, parking spaces, and guest services stations.
  • Provided support during special events, assisting with setup, teardown, and guest services as needed.
  • Provided exceptional guest services, addressing any concerns or issues promptly and professionally.
  • Developed strong working relationships with team members to provide seamless guest services.

Customer Service Cashier

Sonic Drive In
10.2018 - 06.2019
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Counted money in drawers at beginning and end of each shift.
  • Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
  • Utilized POS system to handle customer cash and credit card transactions.

Education

High School Diploma -

Liberty High School
Kissimmee

Skills

  • Time Management
  • Problem-solving skills
  • Listening Skills
  • Guest Relations
  • Credit card handling
  • Front Office Support
  • Cash Handling
  • Registration
  • Customer Service
  • Credit and cash payments
  • Oral and written communications
  • Training and mentoring
  • Guest Services
  • Reservations
  • Guest accommodations
  • Teamwork and Collaboration

Accomplishments

4 Years of Early Childhood Program in High School

Timeline

Front Desk Associate

FirstService Residential
01.2022 - 12.2022

Guest Services

Island H2O Live
03.2021 - 12.2021

Customer Service Cashier

Sonic Drive In
10.2018 - 06.2019

High School Diploma -

Liberty High School

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Malaysia Clarke